Frank Hernandez
Miami,FL
Summary
Proven track record of excellence in hospitality, demonstrated at Riviera Hotel, where I elevated guest satisfaction through expert linen replenishment and meticulous deep cleaning. Adept at multitasking and organization, I significantly contributed to team efforts during peak periods, ensuring seamless operations. My dedication to sanitation and guest comfort consistently exceeds employer expectations.
Overview
3
3
years of professional experience
Work History
Runner
Flying Foods Group
Miami, FL
05.2023 - Current
- Ensured that all orders were correct before leaving the kitchen area.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Provided assistance with clearing plates from tables after meals were completed.
- Assisted with the setup and breakdown of the dining area before and after service hours.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Stocked customer service stations with paper products or beverage preparation items.
- Utilized point of sale (POS) systems to relay orders and manage customer bills when necessary.
Housekeeper
Riviera Hotel
Miami Beach, FL
08.2022 - 02.2023
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Followed safety procedures when handling hazardous materials.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Returned rooms to occupant-ready status to satisfy future guests.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Sanitized all areas of the hotel lobby and public restrooms.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
Education
High School Diploma -
Leonel Fraguela
07-2008
Skills
- Linen replacement
- Dusting
- Deep cleaning
- Linen replenishment
- Restroom detailing
- Multitasking and organization
- Carpet cleaning
- Sanitization techniques
Timeline
Runner
Flying Foods Group
05.2023 - Current
Housekeeper
Riviera Hotel
08.2022 - 02.2023
High School Diploma -
Leonel Fraguela
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