Frank Horn
Alsea,OR
Summary
Senior Customer Service Representative at Boise Cascade Engineered Wood Products proficient in enhancing customer satisfaction through effective complaint resolution and quality assurance. Adept at cross-functional collaboration and mentoring. I streamline service processes, foster strong client relationships and drive repeat business. Proven ability to adapt and excel in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Boise Cascade Engineered Wood Products
Boise, ID
02.2018 - Current
- Provide backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Maintain strong relations with customers, fostering long-term and repeat business.
- Resolve customer service issues using company processes and policies and provided updates to customers.
- Demonstrate excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhance customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Mentor junior team members, contributing to their professional development and overall team success.
- Investigate and resolved customer inquiries and complaints quickly.
Street Maintenance
City of Albany
Albany, OR
11.2016 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cement Mason
AB Utility
Harrisburg, OR
04.2015 - 11.2017
- Achieved desired aesthetic outcomes via expert application of various decorative finishes such as colored concrete or stamped patterns.
- Aligned structural elements accurately by using professional-grade leveling tools and following blueprint specifications closely.
- Streamlined workflow processes by proactively identifying bottlenecks within the project timeline, leading to improved overall efficiency.
Education
GED -
Alsea High School
Alsea, OR06-1997
Skills
- Customer support - Saw System Equipment
- Complaint resolution
- Quality assurance
- Preventative Maintenance - Service Calls
- SOP writing
- Cross-functional collaboration
- Service recommendations
- Teamwork and collaboration
Timeline
Senior Customer Service Representative
Boise Cascade Engineered Wood Products
02.2018 - Current
Street Maintenance
City of Albany
11.2016 - 02.2018
Cement Mason
AB Utility
04.2015 - 11.2017
GED -
Alsea High School
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