Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Frank Horner

Barnegat,NJ

Summary

Dynamic AR Senior Development Specialist with a proven track record at FirstServiceResidential, adept in data entry and problem-solving. Excelled in enhancing customer satisfaction and efficiently resolving issues, showcasing exceptional Microsoft Excel and interpersonal skills. Achieved seamless integration with third-party payment processors. I am honest, trustworthy and attentive to details. I work well with others and/or alone.

Overview

22
22
years of professional experience

Work History

AR Senior Development Specialist

Firstservice Residential
05.2011 - Current
  • Setup homeowner accounts for newly acquired associations.
  • Setup new homeowner associations with third-party payment processor.
  • Assisting fellow AR Associates and Property Managers to resolve issues with third-part payment processor.
  • Apply payments, charges, and/or credits to homeowners' accounts.
  • Assign bank account access to Staff Accountants.

Call Center Representative

J.Crew
10.2008 - 05.2010
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Used multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Auto and Home Lines Associate

Nationwide
02.2007 - 10.2007
  • Setup and maintain Auto and Homeowners Insurance Policies.
  • Provide proof of insurance to customers.

Accounting A

Wentworth Property Management
12.2001 - 10.2006
  • Posted payments to homeowners' accounts
  • Posted charges and credits to homeowners' accounts
  • Move Out/Move In homeowners
  • Entered and paid vendor invoices

Education

Associate of Applied Science - Business Administration

Ocean County College
Toms River, NJ
12.2001

Skills

  • Data Entry
  • Microsoft Excel
  • Problem Solving
  • Accounting Software - Jenark
  • Microsoft Outlook and Teams

Awards

Client Accounting Associate of the Year 2020

Most Valuable Player 2020

Customer Service 2016

Timeline

AR Senior Development Specialist

Firstservice Residential
05.2011 - Current

Call Center Representative

J.Crew
10.2008 - 05.2010

Auto and Home Lines Associate

Nationwide
02.2007 - 10.2007

Accounting A

Wentworth Property Management
12.2001 - 10.2006

Associate of Applied Science - Business Administration

Ocean County College

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Frank Horner