Laurel Muscatello
MARTINSVILLE,VA
Summary
Proven AR/AP Specialist at United Felts Inc., adept in streamlining billing processes and enhancing interdepartmental collaboration, resulting in improved efficiency. Skilled in accounting software and known for exceptional attention to detail, I significantly reduced aged receivables and supported key financial audits, demonstrating a strong blend of technical proficiency and critical thinking.
Overview
20
20
years of professional experience
Work History
AR/AP Specialist
United Felts Inc.
Martinsville, VA
03.2014 - Current
- Maintained strict adherence to company policies and regulatory guidelines for all AR/AP functions, minimizing the risk of non-compliance issues arising.
- Worked closely with internal departments such as sales, purchasing, logistics to streamline interdepartmental collaboration within the organization relating to AR/AP matters.
- Increased efficiency by automating recurring billing processes using advanced software tools.
- Ensured timely vendor payments by maintaining accurate records, verifying invoice details, and processing transactions accurately.
- Participated in process improvement initiatives aimed at enhancing overall efficiency within the Accounts Receivable/Accounts Payable function.
- Maintained accurate and up-to-date records of all AR/AP transactions in the accounting system, ensuring data integrity for financial reporting purposes.
- Supported month-end closing processes by preparing various journal entries, account analyses, and reconciliations for AR/AP transactions.
- Reduced aged receivables with consistent follow-up on past due accounts and effective negotiation of payment arrangements.
- Improved cash flow by diligently monitoring outstanding invoices and promptly resolving payment discrepancies.
- Provided support during financial audits by compiling required documentation related to Accounts Receivable/Payable transactions.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
Customer Service Manager
AC Furniture
Axton, VA
08.2004 - 02.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Education
Associate Degree In Computer Systems Management - Computer System/Business Managment
National Business College
Martinsville, VA05.1999
Skills
- Bank Reconciliation
- Payment reconciliation
- Invoice Processing
- Accounting Software Proficiency
- Accounts receivable management
- Cash application
- Dispute Resolution
- Customer Account Management
- Vendor Relationship Management
- Expense Tracking
- Entry verification
- Payment Scheduling
- Purchase Order Management
- Data Entry
- Account Reconciliation
- Statement Reconciliation
- Payment Processing
- Time Management
- Attention to Detail
- Critical Thinking
- Bill Payment and Recordkeeping
- Proactive and Self-Motivated
- Accounts Receivable
- Customer Relations
- Microsoft Office
- Accounts Payable
- Purchase Orders
- Handling Confidential Materials
- Data Entry and 10-Key
Timeline
AR/AP Specialist
United Felts Inc.
03.2014 - Current
Customer Service Manager
AC Furniture
08.2004 - 02.2014
Associate Degree In Computer Systems Management - Computer System/Business Managment
National Business College