Jennifer K. Hess
Graham,WA
Summary
Dynamic professional leveraging strong interpersonal, organizational, and accounting skills in a collaborative work environment. Committed to delivering exceptional customer service while effectively supporting organizational objectives. Proven ability to enhance operational efficiency and foster positive relationships with clients and colleagues. Eager to contribute to the success of an employer by utilizing a diverse skill set in a fast-paced setting.
Overview
26
26
years of professional experience
Work History
AR/AP Specialist
FloHawks Septic and Plumbing
06.2024 - Current
- Responsible for cleaning up accounts by finding lost or misapplied payments. Working with the customer to find payments or match up payments correctly.
- Personally reconciled and corrected 100 plus accounts in the first 6 months of taking this position.
- Personally collected an amount of $3.5 million in 90-plus-day monies owed in the first 6 months of this position.
- Responsible for own training and creating procedures to keep accounts straight.
- Batch and go through payments that were made on invoices. To ensure the payment was applied correctly and the customer was charged correctly.
- Perform Collection Calls and send out statements to customers.
- Reconcile and Audit accounts.
- Review all invoices, correct all mistakes before sending invoices out to the customer for payment.
- Run reports and create spreadsheets on past due accounts.
- Run reports to find lost or deleted payments.
- Refund customers and or credit accounts as tasks come in from other team members, to help with customer satisfaction.
- Created a filing system for all Mobile Capture Checks. To include collecting and keeping track of all checks that Technicians collect.
- Receive and go through all Credit Applications from customers wishing to become a send bill basis.
- Follow up with customers who have billing questions or billing issues.
- Submit invoices via third-party websites if so required by the customer.
- If customer complaints arise, take care of the customer if I can; if not, I escalate to a Supervisor for help.
- Update customer accounts with correct information. New phone numbers or collect email addresses from customers who do not have that information in their account.
- The ability to communicate with the team on billing issues or items that need to be fixed in customer accounts.
- Taking deposits to the bank or running the check scanner at my desk to deposit checks.
- Handle Invoice and Billing customers by going through each invoice generated per customer per job and checking for billing or invoicing errors. Once complete, email the customer to request payment or issue a payment receipt.
- Add POs to Invoices to track AP invoices sent in from vendors.
- Accounts Payable Roll I accept Invoices from Vendors and submit them to corporate for payment.
- I receive a spreadsheet every week of payments that are sent out to our vendors. If payments are not received by vendors, I escalate it to corporate to issue a stop payment and resubmit for payment.
- Follow up with vendors if, after reconciling the statement, there are invoices missing.
Customer Service Representative
FloHawks Septic and Plumbing
05.2023 - 06.2024
- Answer inbound calls to schedule appointments. Decide which type of service the customer wants. Asking questions to get the appropriate service scheduled and get the customer taken care of.
- Confirm Appointments with customers and meet their needs, making sure to take accurate notes with each call.
- If customer complaints arise, forward the call or task the supervisor with taking care of the customer.
- Making outbound calls to customers who have yearly service to verify and schedule those appointments.
- Making outbound calls to customers who were answered by our call center. Scheduling appointments for these customers or answering questions they may have about previous service.
- Making calls to collect payment on past due invoices that have not been paid.
- Updating customer accounts with correct information. New phone numbers or collect email addresses from customers who do not have that information in their account.
- Making decisions at the moment on whether the appointment can be scheduled or it needs to be sent over to an area representative for further assistance.
- Adding county documents to accounts as necessary to make the visit for the technician go smoothly; for example, adding as-built to the account so the technician can locate septic tanks for pumping and inspection.
- Most recently have been tasked with collections and collecting on past due accounts.
- Have experience in Reconciling accounts and collecting payments from customers.
- The ability to communicate with the team on billing issues or items that need to be fixed in customer accounts.
Assistant Store Leader
GameStop
09.2019 - 05.2023
- Currently helping run two stores, 7790 and 1295. Each store has 3 additional Keyholders that I help lead and train.
- Consistently checking our message board to make sure there are no new tasks that need to be completed. The goal is to complete tasks on time, all the time. Even if this is via e-mail.
- Take care of Customers during business hours. Finding solutions to Customer issues such as refunds, swapping out items that are damaged, and conducting a warranty exchange, helping with items that haven’t arrived yet from orders from our website, and taking care of customer complaints to the best of my ability.
- Consistently in the top performance for my District and for the two stores I help Assistant Manage. For this Quarter, I am meeting or exceeding all metrics.
- Training and interviewing of new hires. This includes teaching them how to open and close a store efficiently. Helping them hone their cash-handling skills and take care of the customer. This includes offering the customers services that they may not know about until they are in the store. How to also take in items in trade for in-store credit or cash. Teaching them skills on how to operate each system efficiently enough to make sure the items being traded in are in working order.
- Implementing and completing Marketing on time every week. This includes setting out all new signage to company standards and replacing all posters and other signage in the store to complete the new sale set. Going over with the team the current sales for the week, so we can meet customers at the door and inform them of the current promotions.
- Completing inventory counts each week to make sure the store is currently displaying the correct amount for each item in those counts. This also includes counts to make sure that we have one of each item properly displayed on the wall.
- Working with the Store Leader in taking care of any personal issues that may arise. This includes calls for employee sick leave and any training opportunities that may arise on the sales floor.
- Checking in and receiving the distro during the weekdays. Using a special program that helps check this in, along with checking in Trade Hold inventory, so the items can be put out for sale.
- When receiving distro, putting items out on the floor and merchandising the store correctly and efficiently, putting items together, and making sure all items are priced accordingly.
PTA President
Calvert Elementary School PTA
06.2018 - 06.2019
- Determines the agenda in cooperation with the secretary;
- Decided all parliamentary questions.
- Coordinated meetings of the executive committee/board of directors;
- Asks each committee chair to present a plan of work, presents plans of work to the board of directors meeting in advance of the first regular association meeting; plans be approved before committee work begins;
- Delegates to the vice president administrative duties as needed;
- Served as overseer on all committees except the nominating committee;
- Reviews Monthly Bank statements and Initials statements
- Consulted with officers and chairs before each meeting to ensure that details of the meeting are completed as planned;
- Represented the PTA/PTSA at all council meetings
Senior Game Advisor/Key Holder
Gamestop #3016
09.2018 - 03.2019
- Assist the Manager and the Assistant Manager in the running of day-to-day store activities. Cleaning and Zoning the store to ensure it is in great condition for shopping. Help with weekly marketing and other tasks that come through from Corporate.
- Open and Close procedures, to include counting money in cash register drawers and in the safe to make a cash drop at the bank. Set up the cash register drawers for the next day's shift.
- Expertly followed all procedures, resulting in zero losses.
- Providing friendly, open, and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return.
- Conduct Trade In transactions
- Supervise two additional associates during shift.
- Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning, and maintenance.
Volunteer Coordinator Membership Specialist
Calvert Elementary School PTA
09.2016 - 06.2018
- Send out weekly emails to update on happenings at school and what is coming up.
- Gather parents/potential volunteer’s information and ask for help on certain projects put on by PTA or School
- Collect membership dues and send out membership cards to members
- During events coordinate where everyone is to go and what everyone is to do at their specific locations
- If teachers or staff need someone to help them, I find someone willing to volunteer their time and help them.
Civil Affairs Specialist
US Army Reserve
09.1999 - 09.2007
- Liaison between the military and civilians during a time of war, in peacetime, help Civilians rebuild their infrastructure if needed, and also help provide jobs and food through third-party institutions
Education
High School Diploma -
Orting High School
Orting, WA01.2000
High School Diploma - undefined
Orting High School
Orting, WA01.2000
Skills
- Experienced with Service Titan and Medius software
- Bank reconciliation
- Payment tracking
- Invoice processing
- Accounting software proficiency
- Cash application
- Credit management
- Expense reporting
- General ledger maintenance
- Debt collection
- Entry verification
- Problem resolution
- Payment scheduling
- Purchase order management
- Data entry
- Data inputting
- Account reconciliation
- Statement reconciliation
- Payment processing
- Cash flow analysis
- ERP systems proficiency
- Financial reporting
- Statement review
- Vendor relations
- Performance tracking
- Vendor relationship management
- Expense tracking
- Petty cash management
- Month-end closing
- Account reviewing
- Payment coding
- Organization skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Bill payment and recordkeeping
- Active listening
- Effective communication
- Creative problem solving
- Proactive and Self-motivated
- Decision-making
- Accounts receivable
- Customer relations
- Microsoft Excel
- Microsoft office
- Bank statement reconciliation
- Financial records and reporting
- Cash management
- Precision and accuracy
- Accounts payable
- Task prioritization
- Purchase orders
- Handling confidential materials
- Self motivation
- Interpersonal skills
- Analytical thinking
- Goal setting
- Risk assessment
- Professionalism
- General ledger management
- Cash flow management
- Inventory control
- Complaint resolution
Timeline
AR/AP Specialist
FloHawks Septic and Plumbing
06.2024 - Current
Customer Service Representative
FloHawks Septic and Plumbing
05.2023 - 06.2024
Assistant Store Leader
GameStop
09.2019 - 05.2023
Senior Game Advisor/Key Holder
Gamestop #3016
09.2018 - 03.2019
PTA President
Calvert Elementary School PTA
06.2018 - 06.2019
Volunteer Coordinator Membership Specialist
Calvert Elementary School PTA
09.2016 - 06.2018
Civil Affairs Specialist
US Army Reserve
09.1999 - 09.2007
High School Diploma - undefined
Orting High School
High School Diploma -
Orting High School