FRANK III TROMBETTA
Lakeland,USA
Summary
Results-driven Store Manager with over a decade of experience at Starbucks, specializing in team leadership and customer service excellence. Proven ability to manage budgets and achieve sales goals while fostering a positive work environment and enhancing the customer experience. Skilled in retail inventory management and adept at problem-solving, with a strong focus on team development and operational efficiency.
Store Manager with extensive experience in retail management, focusing on team development and customer satisfaction. Successfully manages budgets and sales goals while fostering a positive work environment. Expertise in operational efficiency and compliance with company standards.
Overview
15
15
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Lithia, USA
06.2022 - Current
- Hiring, training, coaching, and scheduling baristas and shift supervisors to build a strong team.
- Overseeing daily operations, ensuring high standards of customer service and product quality, and maintaining a clean and comfortable environment.
- Managing budgets, controlling costs, minimizing waste, and meeting sales goals.
- Ensuring customer satisfaction by responding to concerns, building relationships, and creating a positive 'Starbucks Experience'.
- Enforcing company policies, safety, and sanitation standards, and ensuring compliance with all relevant regulations.
Barista
Starbucks Coffee Company
Lithia, USA
10.2011 - Current
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
Shift Supervisor
Starbucks Coffee Company
Lithia, USA
01.2013 - 06.2022
- Provided exceptional customer service by anticipating customer needs before they arise.
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
- Prepared teas, hot chocolate, and other non-coffee drinks for customers.
- Lead and motivate the store team during shifts.
- Delegate tasks to partners and identify teachable moments.
- Assist with training new partners and provide feedback to the store manager.
- Recognize and reinforce team accomplishments.
- Execute opening, daily, and closing duties and procedures.
- Anticipate customer and store needs.
- Ensure product quality, presentation standards, and food safety guidelines are followed.
- Maintain a clean and organized store.
- Manage inventory and restock supplies.
- Create a great customer experience by providing friendly service.
- Resolve customer complaints and adapt to issues that arise.
- Ensure all partners provide exceptional customer service.
- Operate the point-of-sale (POS) system and accurately process payments.
- Follow all cash handling, safety, and security policies and procedures.
- Ensure compliance with all company operational policies.
Education
Bachelor of Arts (B.A.) - Chemistry
Stony Brook University
Stony Brook, NYSkills
- Customer service
- Problem-solving
- Team leadership and coaching
- Multitasking and organization
- Retail inventory management
- Team development
- Team building and leadership
- Inventory management
- Recruiting and hiring
- Shift scheduling
- Work Planning and Prioritization
- Payroll management
- Operations management
Middle Initial
III
Timeline
Store Manager
Starbucks Coffee Company
06.2022 - Current
Shift Supervisor
Starbucks Coffee Company
01.2013 - 06.2022
Barista
Starbucks Coffee Company
10.2011 - Current
Bachelor of Arts (B.A.) - Chemistry
Stony Brook University