Summary
Overview
Work History
Education
Skills
Timeline
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Frank Insinga

Gainesville

Summary

Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.

Overview

8
8
years of professional experience

Work History

Assistant Sales Manager

Trane Technologies
05.2024 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Regional Order and Warranty Management Specialist

Trane Technologies
05.2021 - 05.2024
  • Managing supply-chain operations and ensuring coordination between account managers, warehouse workers, and contractors
  • Assisting with core warehouse functions and operations
  • Processing and crediting service claims through warranty omni-channels
  • Created and managed project plans, timelines and budgets.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Comprehended full range of freight forwarding services such as order management, movement scheduling, customs brokerage and cost optimization.
  • Integrated order management with other software packages to achieve superior picking, shipping and manifest system.
  • Innovated implementation of Oracle R12 for customized invoices and designed standard order management.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.

Inside Sales Representative

Trane Technologies
11.2021 - 11.2022
  • Answered customers' questions regarding products, prices, and availability.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Set up new accounts, established customer credit and set up payment methods.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Consulted with businesses to supply accurate product and service information.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Senior Score Keeper

David Posnack Jewish Center
08.2017 - 05.2021
  • Aiding the Director of Athletics by setting up premises for both players and spectators
  • Commenting on games, and ensuring fair play
  • Interpreted game and league rules to assist with making correct calls.
  • Delivered important announcements to audience members.
  • Maximized protections by reporting any equipment, safety or team violation to supervisors for evaluation.
  • Maintained paper score tabulations for permanent league records.
  • Exampled playfields, surrounding areas and equipment for safety issues and unauthorized actions prior to each game.
  • Documented game actions to accurately update league, player and team statistics.
  • Collected and distributed information between coaches involved in current games to maintain fair gameplay and identify any conflicts.
  • Followed players and referee calls to keep score correct throughout games and operated electronic scoreboard to show latest numbers.

Education

Master of Science - International Relations and Affairs

Florida State University
Tallahassee, FL
05.2024

Bachelor of Science - Education

Nova Southeastern University
Davie, FL
05.2021

Skills

  • Data reporting
  • Team building and development
  • Action planning
  • Sales team evaluations
  • Sales goals
  • Order management
  • Effective selling strategies
  • Salesforce Omni Channel, Tableu, Fourkites, Prophet 21, People Soft phone system, Amazon Salesforce Phone System
  • Microsoft windows and office
  • Windows operating systems
  • Mac operating systems
  • Critical thinking
  • Time management

Timeline

Assistant Sales Manager

Trane Technologies
05.2024 - Current

Inside Sales Representative

Trane Technologies
11.2021 - 11.2022

Regional Order and Warranty Management Specialist

Trane Technologies
05.2021 - 05.2024

Senior Score Keeper

David Posnack Jewish Center
08.2017 - 05.2021

Bachelor of Science - Education

Nova Southeastern University

Master of Science - International Relations and Affairs

Florida State University

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Frank Insinga