Frank Keefe
Port Jeff station,NY
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged exceptional customer service and heavy lifting skills at St. George's Golf and Country Club to significantly improve satisfaction. My proactive approach and ability to adapt have consistently resulted in repeat business and operational efficiencies, showcasing my strong work ethic and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Outside Golf Services
St. George's Golf and Country Club
07.2024 - Current
- Enhanced customer satisfaction by implementing efficient golf services strategies.
- Developed and maintained strong relationships with key clients, ensuring repeat business and loyalty.
- Maintained a clean and organized work environment.
- Efficiently cleaned golf carts and golf clubs daily to ensure members were satisfied.
Server
Scott's Pointe
12.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Wine Server
RGNY
05.2022 - 12.2023
- Contributed to team success by consistently supporting fellow staff members, sharing knowledge, and offering assistance when needed.
- Served as a knowledgeable resource for guests seeking advice on selecting appropriate wines for special occasions or gifts.
- Facilitated private tasting events for clients, showcasing a curated selection of wines tailored to their preferences.
- Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm for sharing wine knowledge.
Landscaper
Backwoods Landscaping
01.2021 - 05.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
Warehouse Worker
Clare Rose Inc.
04.2021 - 08.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Tire and Lube Technician
Mavis Discount Tire
10.2020 - 01.2021
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Retail Sales Associate
Premier Pool And Spa
05.2018 - 10.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
No Degree - Business
Suffolk County Community College
Selden, NYHigh School Diploma -
Comsewogue High School
Port Jefferson Station, NY06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Heavy lifting
- Flexible and adaptable
- Using hand tools
- Lawn care
- Physically fit
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
Timeline
Outside Golf Services
St. George's Golf and Country Club
07.2024 - Current
Server
Scott's Pointe
12.2023 - 07.2024
Wine Server
RGNY
05.2022 - 12.2023
Warehouse Worker
Clare Rose Inc.
04.2021 - 08.2021
Landscaper
Backwoods Landscaping
01.2021 - 05.2022
Tire and Lube Technician
Mavis Discount Tire
10.2020 - 01.2021
Retail Sales Associate
Premier Pool And Spa
05.2018 - 10.2020
No Degree - Business
Suffolk County Community College
High School Diploma -
Comsewogue High School
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