Frank Li
Hudson,OH
Summary
Dynamic Technical Support Engineer with a proven track record at Absolute Robot Inc., excelling in troubleshooting and enhancing customer satisfaction. Leveraged strong problem-solving skills and product knowledge to improve functionality and efficiency. Collaborated effectively with cross-functional teams, driving successful outcomes in technical support and application assistance.
Have a good understanding of firearm safety and firearm mechanisms. Have been a firearms owner since 2018; Attended class and attained Ohio CHL since 2019. Excel at operating, troubleshooting, and product knowledge on modern firearms include AR15s and service pistols while maintaining a great appreciation and pursuit of historical weapons.
Overview
8
8
years of professional experience
Work History
Technical Support Engineer
Absolute Robot Inc.
09.2021 - Current
- Resolved automation related technical issues through remote troubleshooting and diagnostics.
- Provided exceptional customer support via phone and email
- Documented solutions in knowledge base to enhance team efficiency.
- Collaborated with cross-functional teams including service, engineering, sales, and with manufacturer to improve product functionality.
- Also heavily involved with product installation layout designs and drafting
- Utilizing expertise on products to provide product support to the parts department in fulfilling customer needs on restorations and replacements
CNC Machine Operator
Bowden Manufacturing
02.2018 - 04.2021
- Operated CNC machines to produce precision components according to specifications.
- Conducted routine maintenance on equipment to ensure optimal performance and safety compliance.
- Monitored machining processes for quality control, ensuring adherence to tolerances and specifications.
- Implemented process improvements, enhancing workflow efficiency and reducing downtime.
Education
Bachelor of Science - Mechanical Engineering
Cleveland State University
Cleveland, Ohio, OH05-2020
Skills
- Teamwork and collaboration
- Technical support
- Customer support
- Technical troubleshooting
- Problem-solving
- Application support
- Product knowledge
- Firearms expertise
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Technical Support Engineer
Absolute Robot Inc.
09.2021 - Current
CNC Machine Operator
Bowden Manufacturing
02.2018 - 04.2021
Bachelor of Science - Mechanical Engineering
Cleveland State University