Frank Lomax IV
Stone Mountain,Georgia
Summary
Dynamic professional with extensive experience in operations management and team leadership. Proven ability to enhance productivity through effective coaching and communication strategies. Expertise in Microsoft Office and a strong commitment to talent development, successfully advancing twenty associates. Demonstrated operational excellence and a focus on results-driven performance.
Overview
13
13
years of professional experience
Work History
Certified Bus Operator
MARTA
03.2024 - Current
- Operated buses along designated routes to ensure timely passenger transport.
- Communicated effectively with dispatch regarding service interruptions or delays.
- Provided excellent customer service by addressing passenger inquiries and concerns.
- Provided safe and reliable transportation for passengers to their destinations.
Process Team Coach
Thales
Atlanta, GA
07.2015 - 11.2022
- Company Overview: Thales, Atlanta, GA
- Managed, trained, mentored, and motivated employees to maximize team productivity.
- Oversaw implementation of procedures, goals, and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Built and developed employee talent to drive engagement, resulting in the advancement of twenty associates within the company.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recruited, interviewed, and selected employees to fill vacant roles.
- Thales, Atlanta, GA
Senior Supervisor
Citibank, NA
Columbus, Ohio
06.2012 - 06.2015
- Company Overview: Bought out by Thales
- Led new hires through company onboarding procedures, training and providing instruction on demands of various positions and instilling company values.
- Monitored employee productivity by providing constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Bought out by Thales
Education
Bachelor of Arts - Business Management
Ohio Christian University
Columbus, OH06.2012
Skills
- Attention to detail
- Leadership skills
- Microsoft Office proficiency
- Operations management
- Communication and delegation
- Team building and coaching
Websites
Military Service
United States Air Force, Honorably Discharged, Staff Sergeant
Timeline
Certified Bus Operator
MARTA
03.2024 - Current
Process Team Coach
Thales
07.2015 - 11.2022
Senior Supervisor
Citibank, NA
06.2012 - 06.2015
Bachelor of Arts - Business Management
Ohio Christian University
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