FRANK LOPEZ
Hialeah,FL
Summary
Driven by a commitment to operational excellence, I enhanced company efficiency at Ports America through strategic staffing and process improvements. Skilled in operations management and fostering team development, I effectively increased revenue and customer satisfaction at Action Town Florida, LLC. Demonstrates adeptness in operational planning and a proactive approach to problem-solving. Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Operation Manager
Ports America
Miami, FL
01.2020 - Current
- Oversee and manage the daily activities of Foremen, Laborers, and other personnel to ensure performance standards and customer requirements are consistently met
- Assess daily labor requirements and coordinate the appropriate staffing levels for your designated area
- Make informed decisions regarding overtime and general expenditures, prioritizing the best interests of the company and its customers
- Proactively determine and arrange for additional staffing needs, ensuring cost-efficiency and timely availability
- Monitor payroll for accuracy and implement necessary adjustments as needed
- Ensure adherence to the company’s Safety program, promoting a safe working environment
- Enforce compliance with accident prevention, safety, and workers' compensation policies among all personnel
- Collaborate closely with M&R/Terminal Departments to align equipment allocation with operational needs
- Foster positive relationships with labor, ensuring compliance with Collective Bargaining Agreements
- Address employee performance issues promptly, applying corrective actions or disciplinary measures when necessary
- Advise leadership on labor-related matters and assist in resolving complaints, including handling grievances
- Engage in ongoing training and provide feedback to both labor and management teams
- Clearly communicate roles, responsibilities, and performance expectations to labor and management staff
- Develop, update, and improve operational and administrative procedures to enhance internal practices and information flow
- Ensure that all certifications, required training, and clearances for yourself and your team are up to date
- Guarantee adherence to company policies, procedures, and reporting requirements, ensuring all reports are accurate and submitted on time
- Maintain a flexible work schedule, including hours, days, nights, weekends, and holidays, according to business needs
- Travel to support additional operations as required
- Perform other assigned duties and participate in special projects as needed.
First Home Realty
Miami, FL
01.2019 - Current
- Adept in contract drafting, negotiations, marketing research and client analysis
- Expert in planning and managing time wisely and effectively
- Promptly responded to any customer concerns.
Manager
Action Town Florida, LLC.
Miami, FL
03.2017 - 10.2018
- Adapted to every aspect of the job, including but not limited to: attentively answering and directing calls, communicating with customers verbally and through emails, and evaluating employee performance
- Responsible for daily business operations like keeping inventory, restocking kitchen daily and distributing supplies to corresponding departments
- Constantly booked reservations which led to an increase in company revenue
- Handled social media campaigns to increase company awareness and was responsible for attracting new customers
- Effectively serviced over 100 customers a day and handled around $3000+ worth of purchases
- Coordinated the training of 5 employees, overseeing their customer service and overall development.
Education
High School Diploma -
Miami Springs Senior High School
Miami Springs, FL06.2017
Skills
- Process Improvement
- Operational planning
- Operations Management
- Operational Efficiency
Certification
Multiple Listing Service License #3433275
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Operation Manager
Ports America
01.2020 - Current
First Home Realty
01.2019 - Current
Manager
Action Town Florida, LLC.
03.2017 - 10.2018
High School Diploma -
Miami Springs Senior High School