Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frank Luis

Las Vegas,NV

Summary

Driven Busser, Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.

Overview

2
2
years of professional experience

Work History

Busser / Runner

MGM Grand
03.2025 - Current
  • Efficiently wipe and reset tables with the proper utensils
  • Coordinate with servers to ensure guests receive drinks, refills and appetizers
  • Keep cabinets filled with silverware, plates, and glasses periodically
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Trained new staff in bussing and cleaning procedures.

Bar Apprentice

Fontainebleau LV
12.2024 - Current
  • Sanitizing bars, tables, work areas
  • Stock bar with appropriate glassware, napkins, and straws
  • Keep bar stock with beer, wine, liquor, and ice
  • Close down thoroughly and count cash tips at end of shift

Busser

Fontainebleau LV
03.2024 - 11.2024
  • Clear tables and reset properly for next course
  • Clean & sanitize tables thoroughly
  • Monitor tables for drink refills, additional silverware, extra napkins, and cleaning spills
  • Work with waitstaff and ensure all guests needs are met
  • Close down thoroughly and count cash tips at end of shift

Server

DO & CO (F1 Formula) 2023 & 2024
11.2023 - 11.2024
  • Set up restaurants and be part of the breakdown and setup for the following night.
  • Work in a busy, fast paced environment where quality comes first.
  • Help the bartenders and assist in any of their needs.
  • Used slow periods to restock supplies, ice, trays, and silverware
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Sales Associate

Mandalay Bay (MGM Resorts International)
02.2023 - 02.2024
  • Count, inspect, and prepare merchandise upon delivery in order to transport it to retail stores and storage rooms.
  • Stock and replenish merchandise in stores following all department and visual merchandising standards.
  • Handle up to $1,000 in cash in a professional and effective process.

Education

Bachelor of Science - Hospitality Management

University of Nevada, Las Vegas (UNLV)
Las Vegas, NV
05.2023

Skills

  • Conversational in Spanish
  • Time management
  • Southern Nevada Health District Safe Food Handler Certification
  • TAM Card Certified
  • Guest relations
  • Resourcefulness
  • Team collaboration

Timeline

Busser / Runner

MGM Grand
03.2025 - Current

Bar Apprentice

Fontainebleau LV
12.2024 - Current

Busser

Fontainebleau LV
03.2024 - 11.2024

Server

DO & CO (F1 Formula) 2023 & 2024
11.2023 - 11.2024

Sales Associate

Mandalay Bay (MGM Resorts International)
02.2023 - 02.2024

Bachelor of Science - Hospitality Management

University of Nevada, Las Vegas (UNLV)

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