FRANK MATHE - Bank Teller - PEOPLES OWN SAVINGS BANK

Summary

Dynamic banking professional with proven expertise at Peoples Own Savings Bank, excelling in customer relationship management and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Adept at cross-selling financial products, fostering trust, and driving sales growth while maintaining confidentiality and compliance.

Overview

7

years of professional experience

1

Certification

Work History

Bank Teller

PEOPLES OWN SAVINGS BANK

07.2022 - Current

Process transactions
Perfom out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of branch targets.
Recommends change in card processing to improve customer services in order to reduce customer complaints and increase satisfaction level.
Issuance and assistance of Master Card to clients
Enhance relationships with MasterCard and other brand affiliates
Assisting customers in all their queries on Bank’s product and seek solution to their request
Provide accurate data to e Auditors, Compliance, Financial Control or Risk when required.
Managing high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Responsible for resolving all customer queries related to card issuing or acquiring business.
void delay in responding to customers’ requests/call
Carry out mystery shopping on competitor card products.
making sure that credit cardholders reports are delivered on time.
Ensure that timely delivery of e-statements and SMS service.
Answering to customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Provide outstanding customer service on phone and in person.
Creating trust with clients by maintaining confidentiality and protecting sensitive financial information.
Helping with telephone inquiries on checking and savings accounts, loans, and lines of credit.
Resolves customer issues promptly, fostering positive relationships between the bank and its clients.
improving customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Team player within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Improving personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Assisting customers with compromised debit cards and issued new credentials.
Solve problems for cardholder and merchant by liaising the activities between branches and operations.
Assist customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Cross selling bank products to new and existing customers.
Improving sales opportunities and referred customers to branch partners in financial services.
returning all clearing items and remittance requests received from customers to the supervisor
Proactively identify areas for professional development of self and undertake development activities.
Balancing cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Facilitates smooth transitions between multiple systems during software updates or migrations minimizing downtime for users accessing card services.

Loans Officer

Homelink Finance

08.2019 - 06.2021

Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Maintained strict confidentiality of bank records and client information.
Submitted loan applications to usuperviosr for verification and recommendations.
Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Performed loan payments on POS and online payments platforms following up accounts to minimize non performing assets
Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
Assisted customers with completing loan applications and other paperwork.
Developed and maintained relationships with customers, lenders and other third parties.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Education

Bachelor of Commerce - RISK MANAGEMENT ANS INSURANCE

National University of Science And Technology

Bulawayo, Zimbabwe

11-2021

Skills

Attention to detail
Data entry efficiency
Customer relationship management
Financial software proficiency
Problem-solving
Time management
Clear communication
Multitasking and organization

Positive attitude
Team collaboration
Patience and empathy
Card issuing
Financial literacy
Cash handling
Sales and cross-selling

Languages

English