A 18 year experienced professional seeking to apply skills and abilities obtained in: Collections, Sales,Receivables, BPO/Call Center administration, teaching, supervising and management to help company reach its goals and be more profitable. Millions of dollars made in commissions at large BPO employer - Increased utility clients commercial portfolio revenue and collections by 30% in a 4 to 6 month period which resulted in placing company in first place from competitors - Organized and trained new employees on commercial accounts which resulted in increase of 15% profit for the phoenix BPO office - Achieved the second highest gross goal ever accomplished by the local phoenix office - Proven goal achiever and 25% profit generated on Spanish business Skill s - Experience in BPO call center metrics and strategies, KPIs, SLAs, Fdcpa law experience, computer dialer voip and non voip repetitive dialer in a inbound and outbound call center environment, experience in these systems: Salesforce, Oracle, PeopleSoft, Soundbite, Livevox, Cisco webex, restaurant pos systems, sap systems, Excel, Word, Outlook, Credit experience: Dun / Bradstreet, Accurint by Lexisnexis, fair credit reporting act experience, Tlo by Transunion, Facs, computer system, Metronet by Experian, handling of bankruptcy systems, Credit risk monitor experience, Fraud experience, experience with financial crimes. Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.
Gener8tor Skills Accelerator Program for Project Management, (Currently Pursuing), Course Completion: 2025-06-27, Goal is to get Six Sigma Certification