Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Frank Montano

Glendale,USA

Summary

A 18 year experienced professional seeking to apply skills and abilities obtained in: Collections, Sales,Receivables, BPO/Call Center administration, teaching, supervising and management to help company reach its goals and be more profitable. Millions of dollars made in commissions at large BPO employer - Increased utility clients commercial portfolio revenue and collections by 30% in a 4 to 6 month period which resulted in placing company in first place from competitors - Organized and trained new employees on commercial accounts which resulted in increase of 15% profit for the phoenix BPO office - Achieved the second highest gross goal ever accomplished by the local phoenix office - Proven goal achiever and 25% profit generated on Spanish business Skill s - Experience in BPO call center metrics and strategies, KPIs, SLAs, Fdcpa law experience, computer dialer voip and non voip repetitive dialer in a inbound and outbound call center environment, experience in these systems: Salesforce, Oracle, PeopleSoft, Soundbite, Livevox, Cisco webex, restaurant pos systems, sap systems, Excel, Word, Outlook, Credit experience: Dun / Bradstreet, Accurint by Lexisnexis, fair credit reporting act experience, Tlo by Transunion, Facs, computer system, Metronet by Experian, handling of bankruptcy systems, Credit risk monitor experience, Fraud experience, experience with financial crimes. Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

High End Bike Sales, Accounts Receivables

Frank Montano, Business Owner
10.2018 - Current
  • Defined strategic plans and kept business on track to meet objectives.
  • Managed the daily operations related to customer service, inventory management, and marketing.
  • Negotiated contracts and agreements with business partners, vendors, and customers.
  • Implemented a cost-cutting strategy to reduce overhead expenses.
  • Utilized financial acumen to create budgets, analyze expenses, and make informed decisions about investments.
  • Kept operating expenses low with good business controls.
  • Researched market to identify and capitalize on opportunities.
  • Drafted a business plan that outlined company goals and objectives.
  • Maintained up-to-date records of business transactions using accounting software such as QuickBooks.
  • Created and implemented marketing campaigns to boost brand awareness and recognition within the local community.
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
  • Experience with the newest trends dealing with: E-Bikes, Gravel Bikes, MTB Mountain Bikes, Road Bikes.

Director of Collections and Latin Account Manager

Ibc Hotel Technologies\RRF LLC
05.2017 - 08.2019
  • Head of accounts receivables and collections, on accounts receivables collections globally and calling LATAM countries in (Brazil, Argentina, Colombia, Costa Rica, Mexico and more), Lowered the A/R or receivables balance from 100k to 50k in a year or less.
  • Helped create a system of more checks received or a consistent money flow on a weekly and monthly basis.
  • Helped on the collections of large outstanding balances from large fortune 100 properties.
  • Brought a third party collection agency to help out on outstanding balances from 120 days and older.
  • Overall improved all collections and receivables for this company that will better thru the years.
  • Generated invoices and sent out payment reminders.
  • Evaluated customer accounts on a regular basis to determine if changes are necessary in order to maximize recovery efforts.
  • Analyzed credit reports to assess customer payment history.
  • Generated detailed reports summarizing account activity, delinquency trends, collection results.
  • Scheduled meetings with management to review customer accounts for proposed collection methods.
  • Utilized various software programs such as Microsoft Office Suite to manage accounts receivable data.
  • Ensured compliance with all applicable laws, regulations, and ethical standards related to collections operations.
  • Leveraged payment plan system to reduce customer delinquency.
  • Provided leadership in times of crisis or change initiatives.
  • Reviewed reports prepared by subordinates for accuracy and completeness.

Collections Manager, Collections Trainer, Debt Colle

Convergent Outsourcing
11.2004 - 03.2017
  • (BPO) consumer and commercial collector, manager and, Over 13 years experience in all aspects of call center and collections from consumer to commercial collections and from the smallest balance to the largest balance for fortune 100 companies.
  • Experienced in running multiple call center systems or dialer campaigns from different companies.
  • Experience in credit research or commercial and consumer credit.
  • Millions of dollars collected thru the years in different business sectors like:
  • Telecom, utilities, catalog, banking and finance, school and more.
  • Translated documents or calls from English to Spanish and Portuguese.
  • Also managed teams from 3 to 30 employees and trained thru the years.
  • Experience in dealing with laws of: fcra, fdcpa, cfpb, scra, glba.
  • Prepared weekly reports detailing the progress of active collection accounts.
  • Utilized various methods, such as telephone calls, emails, and letters, to contact customers regarding past due balances.
  • Coordinated closely with external agencies for legal action on delinquent accounts when necessary.
  • Performed skip tracing techniques when necessary to locate hard-to-find customers.
  • Researched complex accounts that require additional information before resolution can be made.
  • Over 10 years of strategic collections experience in: 1st party collections, Third party collections and In Late stage collections.

Education

CAPM Certification,Certified Associate In Project - Project Management

Gener8tor Skills Accelerator Certification Program

Diploma - Hotel And Restaurant Mngmnt

Ashworth College,Previously PCDI,Non Accredited
10.2003

Hotel Restaurant Management,

Scottsdale Culinary Institute Culinary
01.2003

High school -

Calexico High School
Calexico, CA
2000

Skills

  • New Business Development
  • Cost Analysis and Savings
  • Task Delegation
  • Sales Planning
  • Fluent in Multiple Languages
  • Hiring, Training and Development of Collections staff and Collections Supervisors
  • Strategic Collections, AR and Sales Strategies
  • Issue Resolution
  • Negotiation and Persuasion
  • Vendor Relationship Management
  • Operations Management
  • Staff Hiring
  • Purchasing and Planning
  • SalesForce
  • Oracle Software
  • Peoplesoft
  • Microsoft 365
  • SaaS Business to Business B2B
  • Metro 2 Software
  • Call Center Training and Development of Staff

Certification

Gener8tor Skills Accelerator Program for Project Management, (Currently Pursuing), Course Completion: 2025-06-27, Goal is to get Six Sigma Certification

LANGUAGES

Spanish Native
Portuguese Bilingual
English Native

Timeline

High End Bike Sales, Accounts Receivables

Frank Montano, Business Owner
10.2018 - Current

Director of Collections and Latin Account Manager

Ibc Hotel Technologies\RRF LLC
05.2017 - 08.2019

Collections Manager, Collections Trainer, Debt Colle

Convergent Outsourcing
11.2004 - 03.2017

CAPM Certification,Certified Associate In Project - Project Management

Gener8tor Skills Accelerator Certification Program

Diploma - Hotel And Restaurant Mngmnt

Ashworth College,Previously PCDI,Non Accredited

Hotel Restaurant Management,

Scottsdale Culinary Institute Culinary

High school -

Calexico High School
Frank Montano