Frank Morrow
Vernon,TX
Summary
Dynamic Field Service Technician with Noritsu America Corporation, recognized for enhancing customer satisfaction through exceptional service and effective troubleshooting. Expert in preventive maintenance and field repairs, consistently improving equipment uptime and fostering a positive team environment. Proven problem-solver dedicated to delivering results.
and optimizing system performance.
Retired January 2024. My daughter lives in Vernon and I moved back to near to her.
Overview
21
21
years of professional experience
Work History
Field Service Technician
Noritsu America Corporation
07.2003 - 01.2024
- Installed and calibrated imaging equipment to ensure optimal performance.
- Diagnosed technical issues using diagnostic tools and provided effective solutions.
- Conducted preventive maintenance and repairs on various photo printing systems.
- Trained users on equipment operation and troubleshooting techniques to enhance productivity.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Education
High School Diploma -
Benjamin High School
Benjamin, TXAssociate of Science -
Vernon Regional Junior College
Vernon, TX05-1975
Skills
- Customer service
- Field repairs
- Troubleshooting and repair
- Positive attitude
- Problem-solving
- Preventive Maintenance
Timeline
Field Service Technician
Noritsu America Corporation
07.2003 - 01.2024
High School Diploma -
Benjamin High School
Associate of Science -
Vernon Regional Junior College