Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Accomplishments
Certification
Software
References
Timeline
Generic
Frank Ngalle

Frank Ngalle

Atlanta,GA

Summary

Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Volunteer

Data Support Specialist

Atos - Oklahoma Employment Security Commision
10.2022 - 12.2023
  • Optimized data processes by implementing automation techniques, resulting in increased efficiency and accuracy.
  • Enhanced database performance by conducting regular maintenance and monitoring tasks, ensuring smooth operations.
  • Streamlined data workflows with the establishment of standardized protocols and procedures for data management.
  • Collaborated with cross-functional teams to develop strategies for improving data quality and accessibility.
  • Utilized ServiceNow and its many software and features.

Intern

Dynamic Absorbents Inc
06.2021 - 09.2022
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.

Education

Associate of Science in Software Development - Computer And Information Sciences

Herzing University
Atlanta, GA
04.2024

Skills

  • Programming Languages: Java, Javascript
  • Data Systems: Proficient in database management
  • ServiceNow: Accredited in ServiceNow, including Flow Designer and Automated Test Framework
  • Networking: Understanding of networking principles
  • Operating Systems: Windows, Linux
  • Soft Skills: Strong communication, problem-solving, and teamwork
  • Data Entry

Affiliations

  • Nature
  • Health & Fitness
  • My Cat Leo!

Accomplishments

Project: Inventory Management System
  • Developed a web-based inventory management system using Java, improving tracking efficiency by 30%.
  • Technologies: Java, Spring Boot, MySQL

Certification

ServiceNow Certified System Administrator.

CISA.

CCNP Data Center

Software

ServiceNow, SQL, Azure

References

References available upon request.

Timeline

Data Support Specialist

Atos - Oklahoma Employment Security Commision
10.2022 - 12.2023

Intern

Dynamic Absorbents Inc
06.2021 - 09.2022

Volunteer

Associate of Science in Software Development - Computer And Information Sciences

Herzing University

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Frank Ngalle