FRANK OPOKU ADDO
18776 Ivanhoe St Nw Elk River,MN
Summary
Experienced Branch Manager, Relationship Manager, customer service Manager, with excellent communication skills who has drive and believes in team work and the success of the organization.
Overview
15
15
years of professional experience
Work History
BRANCH MANAGER
CONSOLIDATED BANK GHANA LIMITED
ACCRA GHANA
08.2018 - 12.2024
- Supervise and coordinate all branch activities to deliver quality services to customers in a cost effective and profitable manner
- Lead the sales team to source for new business opportunities and deliver sales targets of the Branch
- Ensure delivery of excellent service experience to customers
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
CLIENT RELATIONSHIP CONSULTANT MANAGER
BARCLAYS BANK
ACCRA
04.2010 - 12.2016
- Responsible for the sales team acquisition of new business accounts for the branch
- Manage all existing business accounts under my portfolio and spearhead the marketing effort to grow the portfolio both in terms of volume and value
- Arrange visits and maintain regular contacts with customers to build and deepen existing relationships
- Responsible for the delivery of quality services to customers and ensuring that all customer feedback/complaints are resolved expeditiously.
- Develop key partnerships with industry leaders, strengthening the company''s network and reputation.
- Increased profits by 80% through effective client engagement.
CLIENT RELATIONSHIP CONSULTANT
Standard Chartered Bank
ACCRA
01.2010 - 12.2016
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Transformed client digital strategies, leveraging cutting-edge technologies to enhance online presence and customer interaction.
Education
MBA - Finance
Kwame Nkrumah University of Science And Technology
Kumasi05-2022
Bachelor of science - Marketing
University of Professional Studies (UPSA)
Accra05-2009
Skills
- Team Building
- Analytical Skills
- Results Orientation
- Branch operations management
- Excellent time management skills
- Excellent work ethic
Accomplishments
- Exceeded all my targets for Deposit, Loans ie Personal and SME, Number of accounts (customer onboarding) .
- Organized sales storm and picketing of camps to boost the branch’s number of accounts and to increase the total deposit of the branch as well as increase the visibility of the bank in general.
- Established good customer rapport to enhanced referrals from existing customers to grow my portfolio to above 80%
- 1st runner up best Personal loan achievement of the year 2020
- Posted positive Contribution (MPR financials) throughout the year 2020-2021
Timeline
BRANCH MANAGER
CONSOLIDATED BANK GHANA LIMITED
08.2018 - 12.2024
CLIENT RELATIONSHIP CONSULTANT MANAGER
BARCLAYS BANK
04.2010 - 12.2016
CLIENT RELATIONSHIP CONSULTANT
Standard Chartered Bank
01.2010 - 12.2016
MBA - Finance
Kwame Nkrumah University of Science And Technology
Bachelor of science - Marketing
University of Professional Studies (UPSA)