Frank Oropeza
Altamonte Springs
Summary
Highly knowledgeable Cybersecurity graduate with a strong background in network configuration and troubleshooting. Proficient in identifying and resolving internet connectivity issues, both at the software and physical level. Demonstrated expertise in network security measures and adept at problem-solving.
Overview
3
3
years of professional experience
Work History
Network Technician
Presidio
10.2023 - Current
- Resolves 20-30 IT service tickets daily via ServiceNow, providing multi-site support and ensuring quick incident resolution
- Monitors device performance through Meraki and Logic Monitor, addressing down-device and connectivity alerts across diverse network systems
- Collaborates with ISPs and various vendors to troubleshoot and maintain reliable client connectivity
- Provides technical support for network and device issues, enhancing user satisfaction and minimizing downtime
IT Analyst
Miller’s Ale House
09.2022 - Current
- Prepared and configured Windows devices and POS Systems for optimal functionality within the restaurant setting
- Efficiently managed tickets using FreshService, ensuring timely resolution of IT issues
- Addressed diverse IT challenges, including network connectivity, internet outages, and software issues, mainly Microsoft products
- Used Active Directory to manage Windows user accounts, enhancing accessibility and security
IT Field Technician
AdventHealth
01.2022 - 07.2022
- Company Overview: Contract
- Tested workstations to comply with vendor requirements, averaging 20 tests daily
- Performed minor break/fix actions, including data entry, issue reporting, and inter-team communication
- Managed device testing and recorded assets for compliance
- Contract
Education
Bachelor’s Degree of Science - Cybersecurity
Indiana Institute of Technology
Fort Wayne, IN12.2021
Associate Degree - Psychology
Indiana Institute of Technology
Fort Wayne, IN12.2019
Skills
- Experience with Cisco/Juniper/Meraki Equipment
- Familiar with Active Directory
- Network Configuration
- Network Troubleshooting
- Virtual Machine Configuration
- Hardware Installation
- Software Installation
- Switches and Routers
- Ticket Management
References
- Stephen Bush, Information Security Officer, 3Rivers Federal Credit Union, 260-255-4673
- Nicholas Persaud, IT Service Desk Manager, Miller's Ale House, 407-795-6115
Timeline
Network Technician
Presidio
10.2023 - Current
IT Analyst
Miller’s Ale House
09.2022 - Current
IT Field Technician
AdventHealth
01.2022 - 07.2022
Associate Degree - Psychology
Indiana Institute of Technology
Bachelor’s Degree of Science - Cybersecurity
Indiana Institute of Technology
Similar Profiles
Raahida KalamiRaahida Kalami
Business Analyst at PresidioBusiness Analyst at Presidio
Alvin AngAlvin Ang
Operation Manager at PresidioOperation Manager at Presidio
PEDRO FRAGOSO JR.PEDRO FRAGOSO JR.
MACD Engineer at PresidioMACD Engineer at Presidio
Arvind SeshadriArvind Seshadri
Associate Delivery Manager at PresidioAssociate Delivery Manager at Presidio
Stephen McCrayStephen McCray
Warehouse Employee at ABC LiquorWarehouse Employee at ABC Liquor