Frank Palma
Phoenix,AZ
Summary
Dynamic and results-oriented professional with a proven track record at Roadrunner Rehabilitation, where I enhanced customer satisfaction and increased sales revenue through effective communication and exceptional service. Skilled in cash handling and customer engagement, I excel in fast-paced environments, demonstrating strong problem-solving abilities and a commitment to professionalism. Dependable professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Wellness Clerk
Roadrunner Rehabilitation
10.2013 - 03.2016
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased repeat business.
- Increased sales revenue by effectively promoting wellness products through in-store demonstrations and presentations.
- Ensured compliance with company policies regarding product labeling, storage requirements, and safety standards within the wellness department.
- Maintained a clean and visually appealing wellness section, contributing to an overall positive shopping experience.
- Processed transactions accurately while maintaining strict adherence to cash handling policies and procedures.
- Handled customer complaints professionally, working diligently towards a satisfactory resolution for all parties involved.
Restaurant Waiter
El Charro Mexican Restaurant
05.2013 - 05.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree - Pharmacy Technician
Eastern Arizona College
Thatcher, AZ05-2014
High School Diploma -
Safford High School
Safford, AZ05-2013
Skills
- Reliability and punctuality
- Goal-oriented mindset
- Organizational abilities
- Professionalism and Etiquette
- Time management proficiency
- Cash handling experience
- Teamwork
- Customer Service
- Problem-Solving
- Customer Assistance
- Cash Handling
- Customer Engagement
- Relationship Building
- Phone Etiquette
- Flexible Schedule
- Store Opening and Closing
- Conflict Resolution
- Professional Appearance
- Interpersonal and written communication
- Calm Demeanor
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Multitasking Abilities
- Adaptable and Flexible
- Organizational Skills
- Creative Thinking
- Active Listening
Timeline
Wellness Clerk
Roadrunner Rehabilitation
10.2013 - 03.2016
Restaurant Waiter
El Charro Mexican Restaurant
05.2013 - 05.2015
No Degree - Pharmacy Technician
Eastern Arizona College
High School Diploma -
Safford High School
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