Frank Patek
MILWAUKEE,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Client Relations
Miller & Miller Law LLC
Milwaukee, WI
08.2014 - 06.2022
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Logged call information and solutions provided into internal database.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Averaged a conversion rate of 89%
Education
Bachelor of Science - Business Administration
Kaplan University
Davenport, IA11.2013
Skills
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Upselling Products and Services
- Call Documentation
- Data Entry and Maintenance
- Customer Account Management
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Managing Client Relations
- Needs Assessment
Musician, Music Producer
- Lead Singer/Rhythm Guitarist and Director/Founder for classic rock and roll band "Inner Ally".
- Proficient at recording/mixing/mastering audio producitons
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Client Relations
Miller & Miller Law LLC
08.2014 - 06.2022
Bachelor of Science - Business Administration
Kaplan University
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