Frank Pedroso

• CDL driver Working with asphalt plants to deliver asphalt and road work materials
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Planned and completed group projects, working smoothly with others.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

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Provide Customer service

• Provided in-depth product knowledge and customer service to mobile customers.
• Assisted customers in selecting their ideal device, plan, and accessories.
• Demonstrated the features of various mobile devices to prospective buyers.
• Educated customers about current promotions and discounts on products and services.
• Analyzed customer needs and preferences to recommend suitable products or services.
• Processed sales transactions accurately with point-of-sale systems.
• Performed troubleshooting for technical issues related to mobile devices.
• Maintained up-to-date knowledge of industry developments and trends.
• Resolved customer complaints in a timely manner while adhering to company policies.
• Responded promptly to inquiries from online customers via email, chat, or phone calls.
• Coordinated with other departments such as IT support or logistics regarding customer orders.
• Prepared weekly sales reports for management review.
• Ensured compliance with applicable laws and regulations.
• Tracked inventory levels and restocked shelves when necessary.
• Provided training sessions for new team members on sales techniques.
• Stayed abreast of competitive offerings in the marketplace.
• Organized promotional events such as trade shows or special holiday offers.
• Developed relationships with key accounts by providing personalized service.
• Created marketing materials such as flyers or brochures for upcoming campaigns.
• Conducted regular follow-up activities with existing customers to ensure satisfaction.
• Recommended merchandise to customers based on needs and preferences.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Organized store by returning merchandise to proper areas and restocked displays.
• Cleaned shelves, counters and tables to maintain organized store.
• Computed purchases and received and processed cash or credit payment.
• Recommended, selected and located merchandise based on customer desires.
• Maintained records related to sales for store management.
• Greeted customers to determine wants or needs.
• Answered store and merchandise questions and led customers to wanted items.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Described merchandise and explained use, operation and care.
• Exchanged merchandise for customers and accepted returns.
• Ticketed, arranged and displayed merchandise to promote sales.
• Placed special orders or called other stores to find desired items.
• Bagged or packaged purchases and wrapped gifts.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Prepared merchandise for purchase or rental.