FRANK REGALIS
Levittown,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
SPRINTER SERVICE MANAGER
MERCEDES BENZ OF FORT WASHINGTON
02.2014 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed department processes and procedures to boost customer satisfaction.
Education
High School Diploma -
06.1993
Skills
- Service and Parts Teams Management
- Improve Employee Performance
- Honest and Trustworthy
- Office Administration
- Motivational Leadership
- Business Development
- Adaptability and Flexibility
- MS Office
Timeline
SPRINTER SERVICE MANAGER - MERCEDES BENZ OF FORT WASHINGTON
02.2014 - Current
RIDLEY SENIOR HIGH SCHOOL - High School Diploma,
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