FRANK REID
Advance,North Carolina
Summary
Proven leader in branch operations management with a track record of enhancing customer satisfaction and driving revenue growth at Rentokil NA DBA Bugout. Excelled in coaching and mentoring teams to exceed performance targets while maintaining a focus on safety and efficiency. Skilled in fostering client relationships and adept in time management, consistently achieving objectives with zero lost time accidents over six years.
Overview
16
16
years of professional experience
Work History
Branch Manager
Rentokil NA DBA Bugout
06.2020 - Current
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained No Lost Time Accidents in my Branch for the last 6 years.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Operations Manager
Rentokil NA DBA JCEhrlich
11.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Certified Pest Control Technician
Steritech
12.2008 - 12.2014
- Improved customer satisfaction by promptly addressing and resolving pest control issues.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Collaborated closely with clients to develop long-term integrated pest management solutions that addressed both immediate issues and future prevention measures.
- Reduced callbacks with meticulous attention to detail during service visits.
- Boosted sales revenue by upselling additional services when appropriate based on customers'' needs and concerns.
- Promoted safety within the workplace and on job sites by strictly adhering to company policies and OSHA regulations.
Education
Bachelor of Science - Criminal Justice
Appalachian State University
Boone, NC05.1989
Skills
- Branch Operations Management
- Coaching and Mentoring
- Customer Service
- Strong team-builder
- Excellent time management skills
Timeline
Branch Manager
Rentokil NA DBA Bugout
06.2020 - Current
Operations Manager
Rentokil NA DBA JCEhrlich
11.2014 - Current
Certified Pest Control Technician
Steritech
12.2008 - 12.2014
Bachelor of Science - Criminal Justice
Appalachian State University
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