Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Frank Serrano

Fort Worth,TX

Summary

Dynamic Field Tech 1 at United Rentals with a strong work ethic and proven ability in system diagnostics. Enhanced client satisfaction through effective communication and timely updates, while ensuring zero incident reports. Skilled in forklift operation and adept at building rapport, driving operational efficiency and project success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Field Tech 1

United Rentals
09.2022 - Current
  • Maintained safety compliance during field operations, reducing workplace accidents and injuries.
  • Exceeded customer expectations with prompt resolution of service requests while maintaining a professional demeanor at all times.
  • Executed regular software upgrades on devices used in the field to ensure optimal performance during ongoing projects.
  • Improved overall efficiency by conducting routine maintenance and troubleshooting on field equipment.
  • Reduced downtime by promptly addressing and resolving technical issues in the field.
  • Increased client satisfaction by providing timely updates and progress reports on project status.
  • Used up to 50 pounds of force to lift, carry, push, pull or move objects.
  • Adhered strictly to company policies and procedures regarding health and safety during site visits which resulted in zero incident reports.
  • Safeguarded sensitive information by adhering to strict data integrity guidelines throughout all aspects of work performed in the field tech role.
  • Enhanced team productivity with thorough documentation of work processes and protocols.
  • Collaborated with cross-functional teams to complete projects within deadlines, maintaining high quality standards.
  • Performed detailed inspections of equipment installations, ensuring adherence to specifications and industry standards.
  • Assisted in training new team members, ensuring consistent performance across the department.
  • Conducted comprehensive site assessments, providing valuable insights for project planning and execution.
  • Ensured accurate data collection by calibrating instruments and performing quality control checks.
  • Supported successful project completion through meticulous recordkeeping of all activities, measurements, and findings from the fieldwork.
  • Enhanced operational efficiency, organizing tools and materials for easy access during field operations.
  • Boosted communication, effectively coordinating with team members to manage complex installations.
  • Conducted regular maintenance checks to ensure optimal performance of field devices, enhancing reliability.

Counter Salesperson

Standard Supply
01.2013 - 09.2022
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible DOT log book and submitted corresponding documents.

Education

Dunbar High School
Fort Worth, TX
05-2011

Skills

  • System diagnostics
  • Safe driving
  • Strong work ethic
  • Self-motivation and discipline
  • Forklift operation
  • Forklift operator certification
  • Loading and unloading
  • Shipping and receiving
  • Quick learner
  • Goal-oriented mindset
  • Upselling strategies
  • Building rapport

Accomplishments

  • Supervised team of 10 staff members.
  • Achieved tech 1 promotion by completing tech training.

Certification

  • Certified tech, United Rentals - 1 year
  • forklift operator, United Rentals - 3 years
  • epa universal

Languages

Spanish
Native or Bilingual

Timeline

Field Tech 1

United Rentals
09.2022 - Current

Counter Salesperson

Standard Supply
01.2013 - 09.2022

Dunbar High School

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