Frank Smith
Fontana,CA
Summary
Strategic technology leader managing complex IT solutions, including cloud-based, on-premises applications and infrastructure. Leverage twenty years of success in achieving technology and business growth objectives within agile, fast-paced organizations. Provide a vision enterprise-wide via decisive and insightful middle management leadership, guiding daily operations and IT governance through strategic thinking and decision-making. In-depth understanding of emerging technologies and commercial /cloud applications Spearheading project delivery within tight timeframes using cutting-edge technology. Proactive leader with a focus on engineering principles, robust infrastructure, and data security.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
38
38
years of professional experience
Work History
E3, Yeoman
United States Navy
02.1987 - Current
INFORMATION TECHNOLOGY ADMINISTRATOR
Cryoport Systems, LLC
01.2023 - 03.2025
- Company Overview: Cryoport provides temperature-controlled supply chain solutions for the life sciences industry. Website: https://www.cryoport.com
- I was specifically brought in to assist the IT Manager with a strategic global initiative to start up international sites, refresh older architecture and restructure the global cloud network utilizing SD-WAN services with Cisco Meraki and VMware VeloCloud Hardware.
- Delivered Cryoport a digital transformation through technology, leadership and delivering solutions to achieve business objectives and a greater competitive marketplace advantage.
- Worked with the IT Manager and vendors to design and roll out global objectives. Flights to various locations to complete the technology initiatives.
- Project management of Cryoport’s New IntegriCell project, bringing GMP compliance with this new project.
- Working directly with the CISO – Chief Information Security Officer to bring in CIS 8.0/8.1, establishing Windows and MAC hardware hardening and proper security across the global network.
- Day-to-day management of Azure administration, working with engineers to bring SAML and Idp to all dashboards for Meraki, 8x8, LucidSuite, APC UPS, RapidScale, and others.
- Cryoport provides temperature-controlled supply chain solutions for the life sciences industry. Website: https://www.cryoport.com
DIRECTOR, INFORMATION SYSTEMS
David & Margaret Youth & Family Services
12.2004 - 06.2022
- Company Overview: Empowers children, youth & families through culturally diverse services that foster emotions, educational, spiritual, and identity development.
- Shaping IT approach to enabling digital transformation for the functions through technology leadership and delivering solutions to achieve business objectives and drive competitive advantage.
- Lead the IT Team in planning and directing goals in alignment with corporate objectives while maintaining the current operations.
- Manage infrastructures for 11 buildings on campus and 5 disparate autonomous facilities.
- Blended management /hands-on approach providing technical insight and direction.
- Design, develop, and implement technologies framework that ensures compliance, enhanced performance, and scalable capabilities.
- Ensure the availability and integrity of all IT systems, applications, and networks.
- Drive continuous improvement across the IT dept.; includes standardization, change mgt., SLAs, and the identification and deployment of effective tools and technologies.
- Create and monitor operational and capital expenses against the IT budget (BvA).
- Maintain IT policies and procedures that support information security audits, including IT Access & General Controls (ITGC).
- Deliver security frameworks, cybersecurity policy, and procedures that include regular independent assessments to ensure the protection integrity, security, and privacy of all sensitive data and systems (pen tests, compliance, employee training, IR plan).
- Providing thought leadership, management, oversight, and roadmap of all IT systems solutions (cloud-first, and on-premises where required).
- Widespread overhaul of campus network systems; installation of new servers, routers, switches, PBX to VoIP gateway, campus Wi-Fi, fiber /ethernet cabling, and network security and monitoring.
- Increasing uptime to 99.99% and providing a foundation for future infrastructure development (increased efficiency to 96%).
- Performed installation and maintenance services for off-campus facilities and group homes establishing connections to the main campus network.
- Enabled VPN Services to allow access to campus network resources off-campus via Desktop/Laptop computers resulting in 100% increased productivity.
- Additional responsibilities to help the company comply with State and County laws and practices.
- Empowers children, youth & families through culturally diverse services that foster emotions, educational, spiritual, and identity development.
OWNER
Newjoie Solutions
08.2002 - 12.2004
- Company Overview: Prof. services offering financial security and financial freedom of choice, in the present and in the future.
- Managing daily customer engagement, operations, installations of network infrastructures, and consultation.
- Prof. services offering financial security and financial freedom of choice, in the present and in the future.
MANAGER, Senior NETWORK SYSTEMS ENGINEER
J.D. Power & Associates
07.1996 - 08.2002
- Company Overview: A global leader in consumer insights, advisory services, and data analytics.
- Global network infrastructure responsibility, project portfolio planning, and execution of large-scale installations.
- A global leader in consumer insights, advisory services, and data analytics.
MANAGER, HELPDESK /TECHNICAL SUPPORT
Carole Little Corp. / California Fashion Industries
10.1995 - 07.1996
- Company Overview: Working women’s affordable sportswear attire was headquartered in San Diego and merged with Chorus Line in 2000.
- Administration of 900+ user-based systems and servers. Daily oversight and management of five direct reports.
- Working women’s affordable sportswear attire was headquartered in San Diego and merged with Chorus Line in 2000.
NETWORK ADMINISTRATOR
LandSafe Title, Inc.
05.1994 - 10.1995
- Company Overview: Provides real estate closing services, offers appraisals and collateral valuation, credit reports, titles, and escrow services.
- Network infrastructure design, acquisition of equipment, and installation of new U.S. Branch locations nationwide.
- Provides real estate closing services, offers appraisals and collateral valuation, credit reports, titles, and escrow services.
Education
High School Diploma -
Nathaniel Narbone High
Harbor City, CASkills
- STRATEGIC PLANNING & EXECUTION
- BUDGET & COST MGT
- IT ACQUISITIONS & INTEGRATION
- CLOUD & MOBILE COMPUTING
- BUSINESS PROCESS IMPROVEMENT (BPI)
- PROJECT /RISK MGT
- INFRASTRUCTURE & TELEPHONY DESIGN
- HUMAN CAPITAL ON /OFFSHORE MGT
- LAN /WAN PERFORMANCE /HIGH-AVAILABILITY
- SYSTEMS IMPLEMENTATION
- SYSTEMS & APPLICATIONS MGT
- TEAM DEVELOPMENT /TRAINING
- IT GOVERNANCE & OPERATIONS
- BUSINESS INTELLIGENCE (BI) /KPI /METRICS
- STRATEGIC VENDOR PARTNERSHIPS
- Microsoft Windows
- Apple macOS
- Red Hat Linux
- LAN
- WLAN
- WAN
- SAN
- VPN
- VLAN
- PBX Key Switch Configurations
- VoIP
- MS O365 - Office Suite
- Teams
- Project
- Visio
- SharePoint
- OneDrive
Timeline
INFORMATION TECHNOLOGY ADMINISTRATOR
Cryoport Systems, LLC
01.2023 - 03.2025
DIRECTOR, INFORMATION SYSTEMS
David & Margaret Youth & Family Services
12.2004 - 06.2022
OWNER
Newjoie Solutions
08.2002 - 12.2004
MANAGER, Senior NETWORK SYSTEMS ENGINEER
J.D. Power & Associates
07.1996 - 08.2002
MANAGER, HELPDESK /TECHNICAL SUPPORT
Carole Little Corp. / California Fashion Industries
10.1995 - 07.1996
NETWORK ADMINISTRATOR
LandSafe Title, Inc.
05.1994 - 10.1995
E3, Yeoman
United States Navy
02.1987 - Current
High School Diploma -
Nathaniel Narbone High
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