Angelica Griffin

• Corporate Operations Leader & Multi-Unit Leader (126 units), My role bridges corporate strategy and field execution

• Spearheaded kitchen standardization that cut onboarding time by 25% and boosted audit scores by 30%

• Developed modular training content and job aids used across all 126 kitchen locations, driving a 92% first-time audit pass rate

• Led training strategy for major product rollouts, ensuring consistent adoption across all regions

• Conduct weekly in-store evaluations to assess execution, team readiness, and leadership engagement

• Manage programming and optimization of kitchen equipment in partnership with Culinary and Ops team

• Oversee enterprise-wide product testing and launch readiness, including field testing, tastings, and documentation

• Partner with vendors and sales teams to source high-quality, cost-effective food solutions

• Collaborate with district and regional leadership to assess data, improve performance, and enhance guest satisfaction

• Developed high-performing teams, streamlining operations, and driving KPI-based outcomes through training, leadership development, and executional excellence.

• Designed and maintained detailed bills of materials (BOMs) and recipe for each new menu item - partnering with the culinary chef, supply chain, and vendors to ensure cost targets, yield consistency, and operational scalability across 126 locations

• Lead Daily Operations: Oversaw all store and café functions, including sales, staffing, scheduling, inventory, merchandising, and guest experience.
• Develop High-Performing Teams: Recruited, trained, and coached team members and supervisors, creating a strong leadership bench and increasing team engagement.
• Drive Sales & Profitability: Used sales data and KPIs to identify growth opportunities, control costs, and improve performance across food, labor, and inventory.
• Uphold Operational Standards: Ensured strict adherence to company policies, food safety protocols, and regulatory compliance to maintain brand integrity.
• Foster Inclusive Culture: Built a positive and inclusive team environment by modeling open communication, coaching accountability, and celebrating team wins.
• Execute Company Initiatives: Delivered flawless rollout of promotions, seasonal programs, and product launches, ensuring consistent customer experience.
• Optimize Scheduling & Labor: Aligned labor needs with sales trends and operational priorities to control payroll costs and improve coverage.
• Resolve Issues & Elevate Experience: Acted as the final escalation point for guest concerns, ensuring prompt and professional resolution that supported brand loyalty.

• Support Store Operations: Assisted in managing all aspects of store and café operations, including sales floor, kitchen, staffing, scheduling, and inventory management.
• Coach and Develop Teams: Trained and mentored team members and shift leads to improve performance, promote internal growth, and uphold company standards.
• Drive Key Metrics: Monitored KPIs such as sales, labor, and shrink; implemented process improvements that boosted profitability and operational efficiency.
• Ensure Compliance & Safety: Maintained high standards for food safety, sanitation, and regulatory compliance to ensure team and guest safety.
• Lead by Example: Stepped into leadership roles during peak business hours, modeling excellence in guest service, accountability, and team collaboration.
• Execute Strategic Plans: Supported rollout of corporate initiatives, product launches, and promotions, ensuring consistent implementation and team readiness.

• Trained over 30+ new team members and leaders across multiple store openings, ensuring 100% operational readiness by launch.

• Improved training efficiency by 20% through hands-on coaching and resource optimization.

• Supported management in identifying high-potential staff for leadership development.

• Developed and trained new teams on company standards, SOPs, and customer service best practices.

• Played a key role in onboarding, mentoring, and developing new hires and leadership candidates.

• Ensured operational readiness by assisting with floor setup, systems training, and soft-opening execution.

• Trained over 30+ new team members and leaders across multiple store openings, ensuring 100% operational readiness by launch.

• Improved training efficiency by 20% through hands-on coaching and resource optimization.

• Supported management in identifying high-potential staff for leadership development.

• Developed and trained new teams on company standards, SOPs, and customer service best practices.

• Played a key role in onboarding, mentoring, and developing new hires and leadership candidates.

• Ensured operational readiness by assisting with floor setup, systems training, and soft-opening execution.

• Oversaw daily kitchen operations with a strong focus on food safety, quality assurance, and operational performance.

• Monitored key kitchen metrics—including food cost, production efficiency, and labor utilization—to ensure optimal performance and high-quality output.

• Developed and executed shrink management strategies by analyzing trends, maintaining accurate inventory, minimizing waste, and enforcing portion control.

• Set and adjusted pars based on sales trends and business needs to optimize stock levels and reduce overproduction.

• Trained and coached team members on proper food-building techniques to ensure accuracy, speed, and consistency in every order.

• Promoted a culture of accountability, safety, and continuous improvement within a high-volume kitchen environment.

• Supported day-to-day operations by coordinating team activities to ensure timely and accurate task completion.

• Trained and onboarded new team members, reinforcing food safety protocols and company standards.

• Maintained a clean, organized, and well-stocked kitchen and service area during peak hours.

• Assisted with customer service to ensure a positive guest experience and prompt resolution of issues.

• Collaborated with management and team members to maintain smooth shift transitions and operational efficiency.

• Provided friendly, efficient customer service and supported daily store operations.

• Processed transactions accurately and maintained a clean, organized sales floor.

• Trained new team members and supported shift leadership as needed.

• Managed inventory, restocked merchandise, and ensured loss prevention compliance.

• Promoted product awareness through suggestive selling and product knowledge.