FRANK TORRES
Leland,NC
Summary
Insightful and self-motivated.
Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking and reliable salesman focused on going above and beyond to support team and serve customers. Trained in sales and offering top-notch customer service abilities. Motivated to continue to learn and grow as sales professional.
Overview
21
21
years of professional experience
Work History
CSR II
Circle K
Colorado Springs, CO
07.2023 - 08.2024
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
Customer Service Representative
West Coast Convenience, LLC
Temecula, CA
05.2020 - 05.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated POS cash register and equipment to collect payments.
Internet Sales Consultant
Jimmie Johnson / Kearny Mesa Chevrolet
San Diego, CA
01.2014 - 09.2020
- Contacting the potential customers who have generated leads for purchasing a vehicle through Truecar, Costco, etc.
- Responding and scheduling the appointments with customers in a timely manner by phone call or email
- Analyzing the customers' needs and providing options that correspond to their budget
- Effectively communicating with the management to determine which vehicle is suitable for the customer
- Performing the walk around by presenting the vehicles specific features to customers
- Presenting the financial options of purchasing the vehicle to the customers and effectively close the sale
- Seeking out prospective customers/business opportunities with new and existing customers through emailing and cold calling
- Completing the required credit applications, trade evaluations, and other paperwork in a timely manner and in accordance with the company policy
- Attending the daily sales meeting to learn in a team set of experiences, role playing, phone scripts etc
Collection Manager & CEO
Access Capital Credit
El Cajon, CA
07.2003 - 01.2014
- Maintained quality and precision by developing culture of stability and strong performance
- Set and monitored objectives, performance indicators, and metrics to assess employee progress
- Managed stewardship and finances, including ensuring compliance with federal, state, and local regulations
- Oversaw all facets of the company with direct reports from the Director of Sales and Marketing, Director of Finance and Operations, and Human Resources
- Maintained an inclusive working relationship with the Board of Directors, staff, partners, and members, emphasizing open dialogue, complete transparency, and professional rapport
- Monitored operations for cost-effectiveness, quality, and productivity, using quantitative data
- Insightful and self-motivated, Seeking a unknown position that will utilize exceptional physical labor and equipment operation skills to assist all trades on the job site
- Maintains a high degree of Confidentiality, Ethics, and Integrity
- Three times Top Salesman (2016, 2018, & 2019) for Hendrick Automotive Group
- President's Club Member
- Proficient with CRM (Customer Relationship Management)
- Time Management Skills
- Problem Solving
- Attention to detail
- Excellent Customer Service
Education
non-degree - Business, Business law and Finance
Grossmont College
El Cajon, CA01.1981
Grossmont High School - General Studies
Grossmont High School
El Cajon, CA01.1977
Skills
- Customer Service
- Leadership
- Microsoft Word
- Microsoft Excel
- Customer Relations
- Online Marketing
- Problem Solving
- Networking
- CRM
- Time Management
- Attention to Detail
Accomplishments
- Three times Top Salesman (2016, 2018, & 2019) for Hendrick Automotive Group
Affiliations
- California Collectors Association, Served on Secretary Board of Directors
- Santee Bobby Sox, Board Member (President)
- Granite Hills AYF Football, Board of Directors
Timeline
CSR II
Circle K
07.2023 - 08.2024
Customer Service Representative
West Coast Convenience, LLC
05.2020 - 05.2023
Internet Sales Consultant
Jimmie Johnson / Kearny Mesa Chevrolet
01.2014 - 09.2020
Collection Manager & CEO
Access Capital Credit
07.2003 - 01.2014
non-degree - Business, Business law and Finance
Grossmont College
Grossmont High School - General Studies
Grossmont High School