Frank Torres
Tampa,FL
Summary
Reliable and goal driven, demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships and with a history of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Manufacturing Tech II
Fluent Cannabis Care
Tampa, FL
07.2021 - Current
- Developed new processes for improved efficiency in production.
- Documented results of all tests performed and reported any discrepancies.
- Monitored inventory levels and ordered parts as needed to keep machines running efficiently.
- Assisted in training other technicians on proper use of equipment and safety protocols.
- Monitored staff performance and provided feedback to ensure quality and efficiency of products dispensed.
Call Center Representative
Spectrum
Tampa, FL
04.2020 - 06.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained accurate records of customer interactions for future reference.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Manager on Duty
Regal Cinemas Inc
Tampa, Florida
10.2017 - 07.2020
- Excellent communicating company goals, safety practices, and deadlines to team.
- Provide help to management, including hiring and training, and keeps management updated on team performance..
- Created schedules for staff members according to business needs.
- Handled employee relations issues such as disciplinary action or terminations.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Education
Associate Degree - Network and Communications
Universidad Interamericana Ponce
Ponce, PR2027
High School Diploma -
Ponce High School
Ponce, PR2014
Skills
- Organizational skills
- Staff Management
- Flexible Schedule
- Store Opening and Closing
- Product Knowledge
- Training and Development
Timeline
Manufacturing Tech II
Fluent Cannabis Care
07.2021 - Current
Call Center Representative
Spectrum
04.2020 - 06.2021
Manager on Duty
Regal Cinemas Inc
10.2017 - 07.2020
Associate Degree - Network and Communications
Universidad Interamericana Ponce
High School Diploma -
Ponce High School
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