Frank Torres
Tampa
Summary
Reliable and goal driven, demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships and with a history of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Manufacturing Tech II
Fluent Cannabis Care
Tampa
07.2021 - Current
- Inspected packaged products for quality assurance and compliance with standards.
- Monitored inventory levels and ordered parts as needed to keep machines running efficiently.
- Monitored staff performance and provided feedback to ensure quality and efficiency of products dispensed.
- Operated packaging machinery to ensure efficient and accurate packaging processes.
- Trained new employees on proper techniques for packaging, equipment operation and inventory management.
Call Center Representative
Spectrum
Tampa
04.2020 - 06.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained accurate records of customer interactions for future reference.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Manager on Duty
Regal Cinemas Inc
Tampa
10.2017 - 07.2020
- Excellent communicating company goals, safety practices, and deadlines to team.
- Provide help to management, including hiring and training, and keeps management updated on team performance..
- Created schedules for staff members according to business needs.
- Handled employee relations issues such as disciplinary action or terminations.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Education
Associate Degree - Network and Communications
Universidad Interamericana Ponce
Ponce, PR2027
High School Diploma -
Ponce High School
Ponce, PR2014
Skills
- Organizational skills
- Staff Management
- Flexible Schedule
- Store Opening and Closing
- Product Knowledge
- Training and Development
- Equipment maintenance
- Labeling accuracy
Timeline
Manufacturing Tech II
Fluent Cannabis Care
07.2021 - Current
Call Center Representative
Spectrum
04.2020 - 06.2021
Manager on Duty
Regal Cinemas Inc
10.2017 - 07.2020
Associate Degree - Network and Communications
Universidad Interamericana Ponce
High School Diploma -
Ponce High School