Frank Vidana
Pueblo,CO
Summary
Versatile Field Operations Lead with knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans.
Studious FOL/FOT offering 3 years of extensive experience at Precision Diagnostics. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Field Operations Lead
Precision Diagnostics
Pueblo, CO
04.2022 - Current
- Performed daily inspections, checks in regularly with staff at clinics, documented equipment downtime and oversaw maintenance for equipment, dymos, laptops, etc.
- Reduced duplicate profiles and inconsistent issues in CareEvolve.
- Oversee work of 22 personnel, with 11 direct reports.
- Met with senior management to determine needs and develop roadmaps.
- Implemented and maintained high standards of quality in all clinics in Colorado.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Field Operations Techinician
Precision Diagnostics
Pueblo, CO
02.2019 - 04.2022
- Implemented and maintained high standards of quality in all areas.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Library Technician II
Denver Women's Correctional Facility
Denver, CO
01.2018 - 11.2018
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
Patron Service Specialist
Pueblo City County Library
Pueblo, CO
03.2015 - 11.2017
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Gained strong understanding of various methods for cataloging books and other materials.
- Maintained circulation desk for lending periodicals and books to patrons.
- Helped children select appropriate reading level library books.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
Front Desk Agent
Best Western Plus Boulder Inn
Boulder, CO
07.2012 - 02.2014
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
Lab Assistant
Biological Sciences Initiative
Boulder, CO
09.2009 - 12.2012
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Worked closely with lab staff on special projects.
Front Desk Agent
Front Range Community College
Longmont, CO
08.2008 - 03.2009
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Front Desk Agent
The Hotel Boulderado
Boulder, CO
09.2006 - 10.2007
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Assistant Store Manager
Haggar Clothing Co.
Silverthorne, CO
05.2006 - 08.2006
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
No Degree - Anthropology
University of Colorado At Boulder
Boulder, CONo Degree - General Studies
Front Range Community College
Westminster, COSkills
- Mathematical Calculation and Reasoning
- Human Resources Oversight
- Business Leadership
- Schematic Diagrams
- Problem Anticipation and Resolution
- Special Assignments
- Inventory Accuracy
- Management Training
- Employee Performance Reviews
- Hiring and Onboarding
- Guest Relations
- Customer Inquiries
- Product Transportation
Timeline
Field Operations Lead
Precision Diagnostics
04.2022 - Current
Field Operations Techinician
Precision Diagnostics
02.2019 - 04.2022
Library Technician II
Denver Women's Correctional Facility
01.2018 - 11.2018
Patron Service Specialist
Pueblo City County Library
03.2015 - 11.2017
Front Desk Agent
Best Western Plus Boulder Inn
07.2012 - 02.2014
Lab Assistant
Biological Sciences Initiative
09.2009 - 12.2012
Front Desk Agent
Front Range Community College
08.2008 - 03.2009
Front Desk Agent
The Hotel Boulderado
09.2006 - 10.2007
Assistant Store Manager
Haggar Clothing Co.
05.2006 - 08.2006
No Degree - Anthropology
University of Colorado At Boulder
No Degree - General Studies
Front Range Community College