Frank Villareal
Los Angeles,CA
Summary
Accomplished professional in Executive Management Security with a focus on utilizing sharp surveillance abilities and effective verbal communication skills for optimal safety and exceptional customer service. Expertise in security camera monitoring and a strong commitment to workplace safety have consistently elevated client satisfaction levels and enhanced operational efficiency.
Overview
4
4
years of professional experience
Work History
Security Guard
Executive Management Security
04.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Admission Host
Universal Studios
11.2021 - 12.2023
- Enhanced customer service based on feedback from guests.
- Provided exceptional customer service by addressing guest inquiries promptly, professionally, and courteously.
- Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
- Enhanced customer satisfaction by providing accurate and timely information on ticket prices, and event details.
- Handled high-volume ticket sales with precision and accuracy, ensuring a positive experience for all patrons.
Janitorial Worker
MDO Cleaning Services
06.2020 - 11.2021
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
Education
Alhambra High School
Alhambra, CA05.2021
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
Timeline
Security Guard
Executive Management Security
04.2024 - Current
Admission Host
Universal Studios
11.2021 - 12.2023
Janitorial Worker
MDO Cleaning Services
06.2020 - 11.2021
Alhambra High School
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