Frank Vivolo
Massapequa
Summary
Seasoned Benefit Consultant specializing in employee benefits strategy and claims analysis. Manages client relationships and ensures regulatory compliance while delivering actionable insights that drive business performance. Expert in RFP preparation and risk assessment, building partnerships aligned with organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Benefit COnsultnat
IMA Financial Group
Harrison
10.2022 - Current
- Led strategic planning for client benefit programs, ensuring alignment with goals and regulatory requirements.
- Analyze claims data using actuarial and underwriting concepts; deliver clear, actionable insights.
- Serve as subject matter expert on benefits strategy; support account executives and internal teams.
- Built strong carrier/vendor relationships; led negotiations and advocacy efforts during contract renewals.
- Directed service team workflow, managing project timelines, claims escalations, and reporting processes.
- Co-led finalist/prospect meetings, prepared technical RFP responses, and ensured compensation accuracy.
- Mentor and coach team members; participate in hiring and conduct performance evaluations.
- Lead special projects and contribute to agency‑wide committees focused on operational excellence.
Senior Vice President
FOA & SON an ALERA GROUP COMPANY
Melville
07.2021 - 10.2022
- Grows business with new clients and new lines of coverage, including cross selling the agency’s service offerings
- Leads client meetings regarding renewals, claims review and utilization results
- Acted as primary contact between clients and insurance carriers, retaining clients through customer service by maintaining open communication channels and ensuring accurate, timely responses among all partners.
- Offer creative, proactive and technically correct advice, recommendations and ongoing plan design to support the business needs and financial objective of clients
- Engaged clients through diverse communication methods—email, phone, and face-to-face meetings—aligned with established service timeline to enhance client relationship management.
- Educate, advise and aid clients on all Compliance topics including, but not limited to, ERISA, COBRA, 5500’s and Health Care Reform
- Develop and maintain excellent carrier relationships
- Develop employee memorandum drafts for client to communicate the following: annual renewal changes, enrollment procedures, miscellaneous benefits changes and/or clarifications
- Conduct on-site client meetings to communicate to employees and/or administrator about their benefit plans
- Directed annual performance review process, aligning merit increases and incentive bonuses with individual contributions and organizational goals to foster employee development.
Director, Account Management
INTERNATIONAL BENEFIT ADMINISTRATORS, INC
Garden City
11.2018 - 07.2021
- Provide leadership, support and supervision to the Account Management team; inspire, motivate, train and mentor direct reports and team members
- Supported and retained portfolio of 70+ accounts, ensuring client needs were met and fostering long-term relationships
- Build relationships with C-Suite key personnel within customer accounts
- Proactively work with clients to uncover business needs and objectives, develop strategies and help achieve clients’ goals
- Monitored client satisfaction post-sale, ensuring high levels of internal customer service and addressing any issues promptly
- Prepared RFPs and delivered marketing results presentations to current and prospective clients, highlighting key service offerings and outcomes
- Managing the implementation process for setting up benefit plans, customer service, eligibility, networks, finance and stop- loss for new clients or changes for existing clients
- Work closely with internal and external business units which include IT, VP of Operations, Claims Manager, Eligibility Manager, VP of Finance, Customer Service Manager
- Meet with and advise Senior Management on business planning and strategy
Senior Account Executive
ARTHUR J. GALLAGHER
Jericho
05.2010 - 11.2018
- Work with clients with various funding types (fully insured and self-funded) and an advanced knowledge of financial analysis/underwriting, insurance products and bid specifications
- Handled financial aspects of benefit planning, encompassing funding arrangements, plan design strategies, and employee contribution modeling
- Manage book of business with group size between 100 - 5000 employees
- Work with C-Level Executives on budget management
- Develop strong customer and vendor relationships and execute revenue growth and client retention
- Oversaw renewal process, delivering quarterly reporting to clients and carriers while preparing financial exhibits and commentary for presentations
- Identify potential cross-sell opportunities by analyzing client needs and market trends.
- Navigate complex compliance challenges including ACA concerns and solutions such as Affordability, Minimum Essential Coverage, Pay-or-Play analysis
- Engage in effective, open, two-way communication and timely resolution of client issues.
- Review SPDs, contracts and legal documents to ensure accuracy and compliance. Request Schedule As and coordinates clients Form 5500 filings.
Benefits Manager
HALL UNDERWRITING AND CONSULTING
New York
12.2008 - 05.2010
- Led implementation of employee benefit programs to enhance employee satisfaction and retention.
- Advised Senior Management on insurance and plan alternatives to align benefits with organizational goals.
- Provided consultation and expertise to Senior Management for benefit programs
- Supervised administration of the benefits programs
- Ensured HIPAA compliance and adherence to legislative requirements for benefit programs.
Regional Underwriting Manager
ZURICH NORTH AMERICA
Melville
01.2001 - 11.2008
- Directed and mentored a team of underwriters to achieve profit, persistency, and sales objectives
- Managed financial resources for an extensive book of business, aiming to optimize client service and operational efficiency.
- Advised clients on benefit plan designs, cost-saving initiatives, network options, and legislative requirements, optimizing client satisfaction and compliance.
- Provided support to underwriters on new business proposals, renewals, summary plan documents and network analysis
- Proven ability to build long-term relationships with internal and external customers by establishing a high level of confidence and trust
- Participated in marketing efforts to promote ancillary products, enhancing client options and solutions.
- Compiled summary and ad hoc reports of block business results for upper management review, facilitating informed decision-making.
- Prepared and presented written and verbal presentations of financial results to Company Officers
- Conducted performance evaluations and allocated pay adjustments and incentive awards.
- Proven ability to build long-term relationships with internal and external customers by establishing a high level of confidence and trust
- Established and managed relationships with consultants, brokers, clients and third-party administrators
- Perform rate projections via manual rating system and experience rating system, performed risk and claims cost analysis for self-funded and ASO plans for both new and existing clients
- Proven ability to build long-term relationships with internal and external customers by establishing a high level of confidence and trust
Education
Bachelor of Science - Finance and Minor in Business Administration
THE STATE UNIVERSITY OF OLD WESTBURY
OLD WESTBURY, NY05-1992
Skills
- Benefits strategy
- Claims analysis
- Regulatory compliance
- Risk assessment
- Data analysis
- Market analysis
- RFP preparation
- Client management
- Mentoring and coaching
Certification
- Life, Accident and Health
- REBC – Registered Employee Benefit Consultant
Languages
Bilingual English/Italian
Timeline
Senior Benefit COnsultnat
IMA Financial Group
10.2022 - Current
Senior Vice President
FOA & SON an ALERA GROUP COMPANY
07.2021 - 10.2022
Director, Account Management
INTERNATIONAL BENEFIT ADMINISTRATORS, INC
11.2018 - 07.2021
Senior Account Executive
ARTHUR J. GALLAGHER
05.2010 - 11.2018
Benefits Manager
HALL UNDERWRITING AND CONSULTING
12.2008 - 05.2010
Regional Underwriting Manager
ZURICH NORTH AMERICA
01.2001 - 11.2008
Bachelor of Science - Finance and Minor in Business Administration
THE STATE UNIVERSITY OF OLD WESTBURY