Frank Williams
Jamaica,NY
Summary
Proactive leader in customer service with a focus on resolving issues swiftly and enhancing service standards. Expertise in employee recruitment and performance tracking ensures a high-performing team dedicated to customer satisfaction.
Overview
11
11
years of professional experience
Work History
Supervisor of Pest Control P.H.A.S
N.Y.C.H.A
New York, New York
07.2010 - 08.2021
- Provided direction to subordinates on job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed strategies to enhance customer service standards across the organization.
- Assisted with policy development to improve efficiency and service quality.
- Facilitated communication between staff and management to address and resolve issues promptly.
- Tracked and documented employee performance, attendance, leave requests, and disciplinary actions to ensure accountability.
- Recruited and hired staff to fill open positions.
- Helped maintain safe work environment by following safety protocols.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Education
GED -
New York City Tech
277 Jay Street04-1978
Skills
- Safety compliance
- Customer service
- Policy development
- Policy enforcement
- Employee recruitment
- Staff management
- Performance tracking
- Performance management
- Training development
- Staff training
- Employee development
- Training and mentoring
- Discipline enforcement
- Task delegation
- Customer service
- Problem solving
- Complex problem-solving
- Strategic planning
- Team collaboration
- Relationship building
- Employee motivation
- Staff development
- Staff education
- Data analysis
- Dispute management
- [Software] experience
- Decision-making
- Staff training
- Training development
Timeline
Supervisor of Pest Control P.H.A.S
N.Y.C.H.A
07.2010 - 08.2021
GED -
New York City Tech