Frank Wood
Auburn,MA
Summary
Dynamic Branch Manager with a proven track record at Harvey Building Products, excelling in team performance coaching and customer relationship management. Spearheaded process improvements that enhanced operational efficiency and drove revenue growth. Adept at training staff to deliver exceptional customer service while optimizing inventory management for better resource utilization.
Overview
22
22
years of professional experience
Work History
Branch Manager
Lansing Bp
03.2020 - 01.2026
- Oversaw daily branch operations to ensure efficiency and compliance with company policies.
- Managed team performance through regular coaching and feedback sessions.
- Developed training programs to enhance staff skills and improve customer service quality.
- Implemented process improvements that streamlined workflows and reduced operational delays.
Outside Sales Representative
Harvey Building Products
05.2010 - 03.2020
- Developed and maintained relationships with clients to understand their building product needs.
- Conducted on-site visits to assess customer requirements and provide tailored solutions.
- Demonstrated product features and benefits to potential customers during sales presentations.
- Collaborated with internal teams to ensure timely delivery of products and services.
Branch Manager
Harvey Building Products
05.2004 - 03.2010
- Analyzed sales data to identify trends and strategize for increased revenue growth.
- Cultivated strong relationships with customers, enhancing loyalty and retention rates.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Led recruitment efforts to build a high-performing team aligned with organizational goals.
Education
Certificate - Management
Mass Bay Community College
Framingham, MASkills
- Branch operations management
- Team performance coaching
- Customer service training
- Process improvement strategies
- Sales data analysis
- Client relationship management
- Inventory optimization
- Staff recruitment and development
- Workflow streamlining
- Product demonstration techniques
- Solution selling strategies
- Revenue growth strategies
- Operational efficiency enhancement
- Customer retention strategies
- Conflict resolution skills
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and mentoring
- Relationship building and management
Timeline
Branch Manager
Lansing Bp
03.2020 - 01.2026
Outside Sales Representative
Harvey Building Products
05.2010 - 03.2020
Branch Manager
Harvey Building Products
05.2004 - 03.2010
Certificate - Management
Mass Bay Community College