Frank Zamora

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Landscape the highways
• Cut trees
• Trim trees
• Dig holes
• Apply water lines on the side of the Highway

I was hired on by Randstand which was a 3rd party to State Farm.

Incoming calls and assisted customers with their Drive Safe and Save app. That State Farm was allowing customers to use the app to monitor their driving and apply discounts to there bill based on the app.

Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.

• Handled inbound calls of 100+ members daily
• Billing / Accounting with payments and verifying the accounts for members of the Credit Unions
• Operated multiple of systems on the computers
• Received escalated calls
• Worked with multiple of software applications
• Adhered to schedule and follow polices of workplace

• Sold internet & Direct TV with telephone service
• Handled inbound call center of more than 80+ calls a day
• Billing / Payments
• Adhered to 30 min lunch and 15 min breaks
• Attend monthly group meetings

• Handled outbound calls & inbound calls to welcome Sprint customers to our service
• Billing and accounting, also product knowledge of cell phones and towers of service connections
• Retained customers for Sprint via telephone
• Offer the customer telephone service