Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Frank Ziworitin

Frank Ziworitin

W
Sugar Land,Texas

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience
12
12
years of post-secondary education
1
1
Language

Work History

Customer Service Representative

ServiceNow
Houston, TX
12.2023 - 01.2024
  • Trained 5 new cashiers on POS system usage, service protocols, and company policy, boosting team performance
  • Upsold Safeway for U memberships to 28% of customers, contributing to increased store loyalty
  • Worked with the customer service desk to handle 20+ daily inquiries and complaints, maintaining a high standard of service
  • Improved customer satisfaction by 47% by offering bagging assistance and providing information about promotions.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Responded proactively and positively to rapid change.
  • Updated account information to maintain customer records.

Sales Associate

Best Buy
Houston, TX
02.2023 - 06.2023
  • Boosted sales of high-end electronics by 34% through deep product knowledge and personalized demonstrations
  • Reduced inventory shrinkage by 17% with loss prevention techniques and inventory management
  • Received "Employee of the Month" recognition eight times in two years for outstanding performance
  • Led a store initiative to promote eco-friendly products, resulting in a 44% increase in their sales
  • Participated in community outreach events, contributing to an in-store foot traffic rise of 39%.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Customer Service Representative

URS
Houston, TX
09.2022 - 02.2023
  • Streamlined customer support process by using SysAid for ticket management, boosting satisfaction ratings by 27%
  • Upsold Comcast products and services to 20% of inbound callers, contributing to a 7% increase in quarterly sales
  • Used Confluence to update and maintain customer service knowledge base, reducing training time for new hires
  • Implemented a new process for FAQ updates with
  • Document360, reducing basic inquiries by 63%
  • Increased customer engagement by 14% through proactive follow-ups using the Intercom chat platform.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Education

Diploma - Science

BGS
Badagry
01.1990 - 09.1996

Bachelor of Science - Information Technology

University of Port Harcourt
Nigeria
01.1999 - 11.2003

Skills

Intercomundefined

Accomplishments

  • Customer Service and Sales

Timeline

Customer Service Representative

ServiceNow
12.2023 - 01.2024

Sales Associate

Best Buy
02.2023 - 06.2023

Customer Service Representative

URS
09.2022 - 02.2023

Bachelor of Science - Information Technology

University of Port Harcourt
01.1999 - 11.2003

Diploma - Science

BGS
01.1990 - 09.1996
Frank ZiworitinW