Frank A McKnight
GROVEPORT,OH
Overview
16
16
years of professional experience
Work History
Digital Support Specialist
HUNTINGTON NATIONAL BANK
03.2014 - Current
- Providing excellent customer service while troubleshooting online and software issues, such as Quicken and Quick Books
- Suggesting additional products and services to help our clients.
Fraud Prevention Specialist
Discover Card Financial Services
10.2017 - 01.2024
- Enhanced fraud detection by implementing advanced data analytics techniques and tools.
- Reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- Developed comprehensive fraud prevention strategies to protect company assets and maintain customer trust.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Rehabilitation Specialist
NCO FINANCIAL GROUP
01.2012 - 01.2014
- Monitor accounts pending loan rehabilitation, reviewing an average between 150-300 loans daily, while obtaining documentation regarding the loan and the borrower.
Executive Office Research Assistant
JPMORGAN CHASE BANK
01.2008 - 01.2011
- Researched mortgage loans regarding foreclosure and payment history while insuring JPMorgan Chase followed guidelines and applicable regulations
- Partnered with attorneys to accurately provide resolutions to clients
Education
LINCOLN ACADEMY
Skills
- World-Class Customer Service
- Complaint Handling
- Up-Selling/Sales
- Type 65 words a minute
- Well Organized
- Reports & Documents
References
- Clinton Waltz, Business Systems Analyst, 614-331-0072
- Paul Wagner, Phone Bank Digital TSM, 614-331-0071
Timeline
Fraud Prevention Specialist
Discover Card Financial Services
10.2017 - 01.2024
Digital Support Specialist
HUNTINGTON NATIONAL BANK
03.2014 - Current
Rehabilitation Specialist
NCO FINANCIAL GROUP
01.2012 - 01.2014
Executive Office Research Assistant
JPMORGAN CHASE BANK
01.2008 - 01.2011
LINCOLN ACADEMY
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