Frankcarlos Gimenez
Henderson,NV
Summary
Adept at enhancing customer experiences and streamlining operations, leveraged fluency in Spanish and cash management skills at Nevada DMV to significantly improve transaction accuracy. At May's Handmade Jewelry, leadership boosted team morale and customer satisfaction, showcasing one's ability to develop personnel and adhere to policies effectively.
Overview
4
4
years of professional experience
Work History
DMV Field Service Technician III
Nevada DMV
01.2024 - 12.2024
- Verified and analyzed vehicle titles, registrations, and immigration documents to correct errors and proceed with transactions.
- Calculated and remitted state sales tax, service, and other charges.
- Evaluated/assessed and proofread translated foreign documents for accuracy.
- Interpreted conversations between Spanish-speaking customers and others.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Always willing to lend hand to other technicians with questions/in need of help.
Store Manager
May's Handmade Jewelry
12.2022 - 01.2024
- Approved biweekly payroll submissions for employees through company's standard software.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reported issues to higher management with great detail.
- Rotated merchandise and displays periodically to feature new products and promotions.
Brand Ambassador
Facebook
03.2022 - 12.2022
- Communicated product information with confidence and educated consumers about company and virtual reality.
- Engaged, educated, and befriended customers to deliver a personalized shopping experience.
- Approached over a dozen strangers/groups and thoroughly interacted in natural conversation with the goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences.
Deli Clerk
Albertsons
04.2021 - 03.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Helped and managed approximately 40 customers daily while maintaining a friendly attitude to ensure customer satisfaction.
- Learned other teammates' work tasks to ensure flexibility when switching tasks.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High School Diploma -
Veterans Tribute Career And Technical Academy
2531 Vegas Dr, Las Vegas, NV 8910605-2021
Skills
- Fluent in Spanish
- Personnel development
- Hourly shift management
- Legal documentation
- Cash management
- Outstanding customer service
- Data entry proficiency
- Respect and confidence
- Promotional planning
- Policy adherence
- Legal writing
Timeline
DMV Field Service Technician III
Nevada DMV
01.2024 - 12.2024
Store Manager
May's Handmade Jewelry
12.2022 - 01.2024
Brand Ambassador
Facebook
03.2022 - 12.2022
Deli Clerk
Albertsons
04.2021 - 03.2022
High School Diploma -
Veterans Tribute Career And Technical Academy
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