Douglas Irwin
Idaho Falls,ID
Summary
Results-driven IT professional with a robust background in troubleshooting and maintaining complex IT systems, dedicated to ensuring seamless operations for clients. Recognized for exceptional problem-solving abilities and a strong commitment to team collaboration, consistently driving successful outcomes in fast-paced environments. Reliable and adaptable, with expertise in network configuration, hardware installation, and software updates, enhancing overall system performance and user satisfaction. Passionate about leveraging technical skills to support organizational goals and improve operational efficiency.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Field Service Technician - 7th Judicial District
Idaho Supreme Court
04.2023 - Current
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Information Systems Technician
El Dorado Hills Community Service District
08.2022 - 03.2023
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Field Service Technician
CRI Advantage
10.2021 - 04.2022
- Imaged, installed, and repaired desktop and laptop computers in a government business enterprise environment
- Monitored, logged, and tracked all phases of technical support using a ServiceNow ticketing system
- Performed daily network troubleshooting of wired and wireless connected devices
IT Support Technician
City of Rexburg
04.2021 - 10.2021
- Diagnosed and troubleshot Windows processing problems and applied solutions to increase company efficiency
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
- Set-up and configured new equipment hardware and software for city employees
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
08.2026
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DevMountain
Provo, UT11.2015
Skills
- Fluent in Spanish
- Effective client relations skills
- Coaching and mentoring experience
- Coding languages: Python, JavaScript, Bash
- Strong critical thinking skills
- Proficient in major operating systems (Mac, Linux, Windows)
Certification
- CompTIA A+
- AXELOS ITIL 4 Foundation
- Google IT Support Professional
Timeline
Field Service Technician - 7th Judicial District
Idaho Supreme Court
04.2023 - Current
Information Systems Technician
El Dorado Hills Community Service District
08.2022 - 03.2023
Field Service Technician
CRI Advantage
10.2021 - 04.2022
IT Support Technician
City of Rexburg
04.2021 - 10.2021
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DevMountain
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
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