Frankee Gibbs
Saint Augustine
Summary
As a Quality Assurance Manager with a proven track record at Lennar Homes, I enhanced product quality through meticulous QA processes and fostering positive customer relationships. Expert in detailed blueprint review and effective communication, I excel in solving complex problems and improving operational efficiency. My background in law enforcement, HVAC, plumbing, and pipefitting underscores my diverse skill set and adaptability.
Overview
25
25
years of professional experience
Work History
Quality Assurance Manager
Lennar Homes
12.2023 - 02.2025
- Performed regular quality assurance inspections on new home construction and documented defects assuring consistent quality of production.
- Facilitated communication between departments regarding quality concerns.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Conducted New Home Orientation walk-throughs with buyers.
Customer Care Representative
Lennar Homes
08.2021 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Investigated and resolved customer inquiries and complaints quickly.
- Worked with trade partners to quickly resolve warranty issues.
- Submitted purchase orders in a timely manner to pay trades for warranty work completed.
- Ordered building materials needed for warranty repairs.
- Trained new Customer Care Representatives.
Background Investigator/Detective (Part-time)
Green Cove Springs Police Department
02.2020 - 02.2021
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Obtained background check data on characters, financial statuses and personal histories.
- Investigated criminal cases and worked as a patrol officer as needed.
Deputy/Bailiff/Detective
Putnam County Sheriff's Office
02.2011 - 04.2015
- Strengthened relationships with community, building trust and aiding in crime prevention.
- Provided expert testimony in court proceedings, contributing to successful convictions in numerous cases.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Enforced traffic laws and criminal laws.
HVAC Tech/Test and Balance Tech
Plumbers and Pipefitters Local 234
06.2000 - 08.2010
- Performed maintenance and repairs on commercial HVAC equipment.
- Evaluated and tested laboratory fumehoods.
- Calibrated HVAC equipment to achieve maximum efficiency.
- Balanced airflow to specs as per plans.
Education
Law Enforcement Academy
St. Johns River State College
Saint Augustine, FL06-2011
HVAC
Plumbers And Pipefitters Apprenticeship Local 234
Jacksonville, FL06-2005
High School Diploma -
Paxon Senior High School
Jacksonville, FL06-1995
Skills
- Effective Communication Skills
- Quality assurance management
- Superb problem-solving skills
- Detailed Blueprint Review
- Hands-On Mechanical Skills
- Clear Communication Skills
- Meticulous Observation Skills
- Effective Time Management
- Consistently Reliable
Timeline
Quality Assurance Manager
Lennar Homes
12.2023 - 02.2025
Customer Care Representative
Lennar Homes
08.2021 - 12.2023
Background Investigator/Detective (Part-time)
Green Cove Springs Police Department
02.2020 - 02.2021
Deputy/Bailiff/Detective
Putnam County Sheriff's Office
02.2011 - 04.2015
HVAC Tech/Test and Balance Tech
Plumbers and Pipefitters Local 234
06.2000 - 08.2010
Law Enforcement Academy
St. Johns River State College
HVAC
Plumbers And Pipefitters Apprenticeship Local 234
High School Diploma -
Paxon Senior High School
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