Franki Boswell
Summary
Healthcare Service Specialist with 20+ years' experience assisting customers/patients, scheduling appointments for services, answering phone inquiries, and completing daily transaction/deposits. Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations.
Overview
23
23
years of professional experience
Work History
Products Support Specialist III
Eversana Life Sciences
11.2022 - Current
- Provide dedicated, personalized support delivered over the phone portal
- Provide patient with general product information
- Maintain the confidentiality and integrity of protected health information
- Follow HIPPA security policies and procedures
- Send via SIMS database to Novo Nordisk any product/patient safety information
- Communicates as needed with Product Safety if patient needed immediate action
- Uses patient focused principles and techniques to deal with patients
- Worked special projects from upper management as needed
- Assisted new and current employees via chat portal
Patients Call Center Representative
Ortho Cincy Orthopedics
01.2021 - 11.2022
- Assists via Schedules appointments for patients inbound phone database
- Assisting Patients with general information and directions to office locations
- Send for requests to clinic for prescription refills for follow up with patients
- Communicates as needed with clinical staff for patient care
- Uses patient focused principles and techniques to deal with patients
Patient Service Representative II
St. Elizabeth Physicians Podiatry
12.2018 - 07.2020
- Schedules appointments for patients via phone or in person during office visits
- Verification of patient demographic information, insurance information and appointment information
- Uses electronic medical records system to assist with patient/healthcare provider needs
- Communicates as needed with health care providers and clinical staff patient needs
- Collects co-pays, self pays, and outstanding balances
Patient Service Onsite Representative
MedAssist/FirstSource, ST. Elizabeth
07.2015 - 12.2017
- Identify self-pay pts and screen for financial eligibility programs
- Record information to designated house screen sheet
- Records all patient information to onsite tracking
- Introduce pts to MedAssist services
- Recording patient info in EPIC data system to later follow up in MedAssist system Cubs
Senior Clerk
Northern Ky
12.2008 - 07.2015
- Answered calls using multi-line phones
- Appointment Scheduling for services
- Registered patients for services using CDP/Bridge system
- File, pulled and made daily charts
- Tracking immunization audit from Ky Immunization for Children program
- Processed 323 Pap reports and monthly audit
Customer Service/Claims Associate
CENGAGE LEARNING
11.2004 - 12.2008
- Answered calls from college bookstores placing orders for their store for Higher Ed Dept via JD Edwards system
- Worked with bookstores regarding any shipments that were damaged or missing in transit
- Via Dept Change while back-up to Higher Ed processed overstock return claims sent via warehouse onsite
- Acted as a liaison to Credit Dept
- Working issues thru team mailbox
- Upgraded to work major chain returns via Amazon, Barnes and Noble, and Follett bookstores
Pharmacy Technician
KROGER PHARMACY
09.2000 - 11.2004
- Checked customers in and out for their prescriptions
- Answered calls via multi-line phone system
- Assisted in taking refill requests from Dr
- Offices
- Filled prescriptions sent thru from pharmacist
- Contacted insurance companies for prior authorizations
- Worked pharmacy inventory
Education
Diploma -
Conner High School
Hebron, KYKYNECTOR -
Northern Kentucky University
Newport, KYCertified in Basic Life Support -
Skills
- Include:
- Assisting with Transcription of Meeting Minutes
- Identifying Process Improvement Opportunities up to including SOP's
- Assisting with Health Care Provider Requests
- Team Building
- Proficient with multiple Electronic Medical Records Systems
- Assisting Patients with Concerns
- Proficient in Microsoft Office Systems
- Strong interpersonal Skills
- Medical Insurance
- Office Administration
- Patient Registration
- Medical Billing
- Customer Service
- Patient Engagement
- Patient Interviewing Skills
- Medical Services Administration
- Appointment Scheduling
- Patient Care and Confidentiality
- HIPAA Compliance
- Patient Appointment Management
- Patient Medical Histories
- Verifying Eligibility
- Telephone Triage
- Health Information Access Management
- Informed Consent
- Clerical and Filing Support
- Patient Records Gathering
- Medicaid
- Coordinate Referrals
Timeline
Products Support Specialist III
Eversana Life Sciences
11.2022 - Current
Patients Call Center Representative
Ortho Cincy Orthopedics
01.2021 - 11.2022
Patient Service Representative II
St. Elizabeth Physicians Podiatry
12.2018 - 07.2020
Patient Service Onsite Representative
MedAssist/FirstSource, ST. Elizabeth
07.2015 - 12.2017
Senior Clerk
Northern Ky
12.2008 - 07.2015
Customer Service/Claims Associate
CENGAGE LEARNING
11.2004 - 12.2008
Pharmacy Technician
KROGER PHARMACY
09.2000 - 11.2004
Diploma -
Conner High School
KYNECTOR -
Northern Kentucky University
Certified in Basic Life Support -
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