FRANKIE BOYD
CUSTOMS BROKERAGE SPECIALISTS, DHL
Aiken,SC
10
years of professional experience
Dynamic Customs Brokerage Specialist with over six years of experience in logistics and procurement, driving operational excellence and enhancing customer satisfaction. Proficient in managing customer inquiries, coordinating service needs, and ensuring compliance with industry regulations. Expertise in utilizing Microsoft Office Suite and Salesforce to streamline processes and deliver comprehensive support. Adept at troubleshooting complex issues and implementing effective solutions to facilitate seamless transactions and maintain high service standards. Committed to leveraging strong communication and organizational skills to foster positive relationships and optimize service delivery.
Work History
CUSTOMS BROKERAGE SPECIALIST
2 Years 5 Months- Prepare and process customs entries accurately and on time. Review and audit commercial documents; identify and resolve discrepancies. Apply correct HTS (Harmonized Tariff Schedule) codes for duty assessment. Communicate documentation needs with customers and foreign origins. Coordinate freight forwarding and delivery with domestic and international carriers. Submit customs entries via GBS-CM in a timely manner. Scan and upload documentation into internal imaging systems. Prepare reports, presentations, and database-driven analyses. Maintain strong relationships with clients through proactive, clear communication.
TRAFFIC SPECIALIST
5 Years 6 Months- Reviews a large number of Weight and Inspection correction disputes submitted by internal and external customers on a daily basis. Process weekly inbound shipments to clear correctly for customs. Perform a daily publication audit by reviewing pricing loaded into the system for accuracy. Perform a daily scan audit by reviewing predetermined shipments for rating and billing accuracy.
Environmental Services Associate
6 Years 1 Month- Performed routine cleaning and sanitization of assigned areas to maintain facility standards.
- Operated and maintained cleaning equipment, ensuring optimal performance and safety compliance.
- Assisted in training new associates on best practices and safety protocols for environmental services.
- Conducted inventory checks of cleaning supplies, coordinating restocking as needed to ensure availability.
- Monitored adherence to health and safety regulations, proactively addressing potential hazards in the workplace.
- Promoted a culture of safety by strictly following safety guidelines when handling chemicals or operating equipment.
Education
Master’s Degree - Human Resources
Bachelor’s Degree - Psychology
Skills
Microsoft Office Suite
Excellent communication Skills
Strong organizational Skills
Complex problem solving
Systems Applications and Products in Data Processing
Quality Assurance
Salesforce
TSV Drawer
Team CentrSalesforce
Administration - Office Maintenance
Trouble Shooting
Timeline
CUSTOMS BROKERAGE SPECIALIST
CUSTOMS BROKERAGE SPECIALISTS, DHL
03.2024 - CurrentRead More
TRAFFIC SPECIALIST
SOUTHEASTERN FREIGHT LINES
08.2018 - 02.2024Read More
Environmental Services Associate
LOWE'S HOME IMPROVEMENT
03.2016 - 04.2022Read More
Claflin University
Bachelor’s Degree from Psychology
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USC Aiken
Master’s Degree from Human Resources
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