Summary
Overview
Work History
Education
Skills
Timeline
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Frankie Conner

Normal,IL

Summary

Proven leader with extensive experience at Rivian, adept in LV Harness Repair and fostering team cohesion. Skilled in coaching, ensuring safety, and driving continuous improvement to exceed BIQ standards. Excelled in team building and issue resolution, while significantly enhancing process efficiency.

Overview

5
5
years of professional experience

Work History

Team Leader

Rivian
Normal, IL
05.2022 - Current
  • I coach and train team members daily.
  • Repair defects and buy off defects in MES.
  • Perform job observations to ensure that processes are performed to JES standards. While also focusing on safety, quality, and continuous improvement of each station and process to ensure that BIQ is met and exceeded, to eliminate defects.
  • Ensure daily 5's practices are performed and executed.
  • Participate in Kizan events to give and receive input from fellow colleagues to come together to ensure BIQ.
  • Escalating issues that arise to get to the root cause using the Why method.
  • Areas of Expertise: Chassis 1, Island, Final 1, Final 2, and Trim 3.

Team Member

Rivian
Normal, IL
06.2021 - 05.2022
  • Adhere to JES standards in the station to ensure BIQ, safety, and tact times are met.
  • Wear PPE.
  • Follow the 5S Standards.
  • Perform trials with PE's and ME's to continuously improve each station I worked.
  • I learned the entire line on Chassis 1 and Skateboard dress up as a team member.
  • I was also a floater to help assist Team Leads and fellow Team Members.

Call Center Supervisor

Results Companies
Streator, IL
07.2019 - 06.2021
  • Coach and develop sales agents to follow the sales script to execute sales.
  • Audit sales and non-sales calls to ensure agents are sticking to the sales script while following all guidelines.
  • Maintained a good relationship with our partner, SiriusXM, by attending round table discussions to collaborate on ideas on how to meet sales quotas.

Education

Received My High School Diploma

Streator Township High School
Streator, IL
05-2015

Some College (No Degree) - Sales And Customer Service Certificate in Business

Illinois Valley Community College
Oglesby, IL

Skills

  • LV Harness Repair 102 Certified
  • MES Buy-Off Certified
  • Lockout Tagout Certified
  • JES Writing Training with Shaun Middlebrooks
  • Battery Safety Certified
  • RIO's 1 & 20 Certified
  • Driver Certified 101, 201, & 202
  • Coaching
  • Verbal and written communication
  • Issue resolution
  • Team motivation
  • Team building
  • Task delegation
  • Leading team meetings

Timeline

Team Leader

Rivian
05.2022 - Current

Team Member

Rivian
06.2021 - 05.2022

Call Center Supervisor

Results Companies
07.2019 - 06.2021

Received My High School Diploma

Streator Township High School

Some College (No Degree) - Sales And Customer Service Certificate in Business

Illinois Valley Community College

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Frankie Conner