Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Frankie Daniels

Waynesboro,VA

Summary

Responsible Data Entry Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. Motivated professional with strong mathematical skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

14
14
years of professional experience
1
1
Certificate

Work History

Mortgage Coordinator

Teleperformance USA
02.2023 - Current
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Explained different types of loans pertaining to client situations.
  • Assisted customers with completing loan applications and other paperwork.
  • Streamlined application processing for faster turnaround times with efficient document management.

Remote Hotel Planner

HotelPlanner
03.2022 - 08.2023
  • Managed over 50 customer calls per day
  • Increased sales by 10%
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Streamlined workflow processes for improved team productivity and project outcomes.

Personal Care Assistant

Self-employed
03.2010 - 06.2022
  • Safeguarded 30+ patients' privacy & security through stringent adherence to HIPPA guidelines
  • Maintained 95% accurate records and charted consistently in EHR system
  • Controlled 99% infection risks with proper wound care and aseptic techniques.

Child Care Specialist

Good Shepherd Daycare
07.2018 - 09.2021
  • Supported 16 children's cognitive, social, and emotional development with quality childcare.
  • Recorded daily activities, progress and incidents for director and parent review.
  • Coordinated smooth drop-off and pick-up procedures for busy parents 6 to 12 hours per day.

Customer Service Rep

Tennessee Education Lottery
05.2016 - 07.2018
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of Applied Science - Nursing Education

TN State University
Nashville, TN

Medical Assistant - Nursing Assistance

MedVance Institute
Nashville, TN

Certified Nursing Assistant - Nursing Assistance

Massanutten Tech College
Harrisonburg, VA

Personal Care Assistant - Nursing Assistance

Americare Technical School
Waynesboro, VA

Skills

  • Data Entry
  • Data Security
  • Filing and Data Archiving
  • Document Processing
  • Proofreading
  • Email & Chat
  • Multi-Line Phone
  • Microsoft Office, Excel, & Word
  • Strong Attention to Detail
  • Product Knowledge
  • Conflict Resolution
  • Active Listening
  • Customer Service
  • Medical Terminology Knowledge
  • De-escalation
  • Customer Service
  • Slack & CRM
  • EMR / EHR Systems

Certification

  • CMA - Certified Medical Assistant
  • CNA - Certified Nurse Assistant
  • CPCT/A - Patient Care Tech/Assistant

Timeline

Mortgage Coordinator

Teleperformance USA
02.2023 - Current

Remote Hotel Planner

HotelPlanner
03.2022 - 08.2023

Child Care Specialist

Good Shepherd Daycare
07.2018 - 09.2021

Customer Service Rep

Tennessee Education Lottery
05.2016 - 07.2018

Personal Care Assistant

Self-employed
03.2010 - 06.2022

Associate of Applied Science - Nursing Education

TN State University

Medical Assistant - Nursing Assistance

MedVance Institute

Certified Nursing Assistant - Nursing Assistance

Massanutten Tech College

Personal Care Assistant - Nursing Assistance

Americare Technical School

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Frankie Daniels