Jaida White-Diaz
North Chesterfield,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Mortgage Coordinator
Teleperformance USA
Richmond, VA
06.2024 - 08.2024
- Answered incoming calls and assisted members with preliminary help such as directing them to the right department, or gathering basic information and then transferring them over to a Loan Officer
- Adapted quickly to changing industry regulations, staying current on lending guidelines and adapting processes accordingly.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints while showing empathy
Picker (Seasonal)
Amazon
Chester, VA
12.2023 - 06.2024
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
Cashier (Seasonal)
McDonald's
Chester, VA
06.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Popeyes® Louisana Kitchen
Chester, VA
09.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Thomas Dale High School
Chester, VA05.2023
Bachelor of Science - Psychology
Virginia State University
Petersburg, VABachelor of Science - Psychology
North Carolina A&T State University
Greensboro, NCSkills
- Policy adherence
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Reliability
- Excellent communication
- Active listening
- Cash handling
- Data entry
Timeline
Mortgage Coordinator
Teleperformance USA
06.2024 - 08.2024
Picker (Seasonal)
Amazon
12.2023 - 06.2024
Cashier (Seasonal)
McDonald's
06.2023 - 08.2023
Cashier
Popeyes® Louisana Kitchen
09.2022 - 05.2023
High School Diploma -
Thomas Dale High School
Bachelor of Science - Psychology
Virginia State University
Bachelor of Science - Psychology
North Carolina A&T State University