Frankie Figueroa
North Bergen
Summary
Dedicated Bell Man skilled in guest service, safety compliance, and effective communication. Proven ability to enhance guest experiences and support hotel operations.
Overview
2
2
years of professional experience
Work History
Bell Man
Proper Hospitality Solutions
New York, NY
08.2024 - Current
- Delivered exceptional guest service by assisting with luggage and transportation needs.
- Collaborated with front desk staff to address guest inquiries and resolve issues promptly.
- Demonstrated knowledge of local attractions, providing guests with tailored recommendations.
- Supported event setups by arranging furniture and equipment according to specifications.
- Kept record of incoming/outgoing mail and packages for guests and provided assistance with shipping needs.
- Communicated proactively with other departments on behalf of guests'' requests or concerns, fostering teamwork between hotel staff members.
Houseman
Noor Staffing Group
New York, NY
02.2024 - 08.2024
- Maintained cleanliness and organization in guest areas to enhance visitor experience.
- Assisted housekeeping staff with room preparation and supplies management for optimal efficiency.
- Conducted regular inspections of common areas ensuring compliance with safety standards.
- Supported inventory management by tracking supplies and restocking as necessary to meet operational needs.
Education
Associate of Science - Hospitality Management
Hudson County Community College
Jersey City, NJ01-2027
Skills
- Shipping and receiving
- Team player mentality
- Local directions
- Safety policies and procedures
- Hotel operations
- Foreign language proficiency
- Guest errands
- Attention to detail
- Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Full Professional
Timeline
Bell Man
Proper Hospitality Solutions
08.2024 - Current
Houseman
Noor Staffing Group
02.2024 - 08.2024
Associate of Science - Hospitality Management
Hudson County Community College