Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frankie Ford

Brooklyn

Summary

Dynamic DEAP Case Manager with a proven track record in client advocacy and case management. Expert in developing individualized service plans and enhancing communication between clients and providers. Skilled in problem-solving and relationship building, ensuring comprehensive care delivery and client satisfaction through effective coordination of community resources.

Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.

Knowledgeable [Desired Position] with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.

Overview

6
6
years of professional experience

Work History

DEAP Case Manager/disability Advocate

DEAP
07.1999 - 02.2005
  • Assisted clients in navigating social services and community resources.
  • Coordinated intake assessments to determine client needs and eligibility.
  • Documented client progress and developed individualized service plans.
  • Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
  • Conducted follow-up evaluations to monitor client outcomes and satisfaction.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Education

Master of Science - Industrial And Organizational Psychology

University of Phoenix
Tempe, AZ
09-2025

GED -

Midwood High School
Brooklyn, NY
02-1984

Bachelor of Science - Mental Health Counseling

High Point University
Atlanta, CA
05-2013

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Active listening
  • Documentation and reporting
  • Relationship building
  • Conflict resolution
  • Decision-making
  • Email and telephone etiquette
  • Positive attitude
  • Client advocacy
  • Care coordination
  • Community resources
  • Case planning
  • Critical thinking

Timeline

DEAP Case Manager/disability Advocate

DEAP
07.1999 - 02.2005

Master of Science - Industrial And Organizational Psychology

University of Phoenix

GED -

Midwood High School

Bachelor of Science - Mental Health Counseling

High Point University
Frankie Ford