Frankie Foster
Ooltewah,TN
Summary
Dynamic Service Advisor with a proven track record at Tesla, excelling in customer service and vehicle assessment. Recognized for consistently exceeding sales targets and enhancing client satisfaction through effective communication and tailored maintenance plans. A goal-oriented team player with strong multitasking abilities, dedicated to optimizing service efficiency and fostering long-term relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Tesla
04.2025 - Current
- Assisted customers in understanding vehicle features and functionality.
- Coordinated service appointments to optimize technician schedules and improve service efficiency.
- Facilitated communication between customers and service technicians to ensure accurate service delivery.
- Maintained detailed records of customer interactions and service history for future reference.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
Toyota Of Cleveland
07.2023 - 04.2025
- Handled customer inquiries and resolved concerns to ensure high satisfaction levels.
- Educated customers on recommended maintenance procedures to enhance vehicle performance.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Met customer call guidelines for service levels, handle time and productivity.
Service Operator
CarMax
05.2022 - 07.2023
- Operated and maintained vehicle inventory management system to ensure accuracy in stock levels.
- Conducted thorough inspections of vehicles to assess condition and identify necessary repairs.
- Collaborated with team members to streamline vehicle preparation processes, enhancing workflow efficiency.
- Assisted customers with inquiries and provided exceptional service during the vehicle buying process.
- Trained new staff on operational procedures and safety protocols to promote a culture of safety and efficiency.
- Conducted site clean-up before, during, and after jobs.
Online Grocery Associate
Walmart
06.2020 - 05.2022
- Managed inventory levels to ensure product availability and minimize waste.
- Streamlined order processing by implementing efficient picking and packing procedures.
- Trained new associates on operational best practices and safety protocols.
- Assisted in maintaining a clean and organized work environment to enhance efficiency.
Education
Automotive
Bradley Central High School
Cleveland, TN05-2021
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Team player mentality
- Price quoting
- Service scheduling
- Goal-oriented mindset
Certification
Certified in maintenance and light electrical repairs.
Timeline
Service Advisor
Tesla
04.2025 - Current
Service Advisor
Toyota Of Cleveland
07.2023 - 04.2025
Service Operator
CarMax
05.2022 - 07.2023
Online Grocery Associate
Walmart
06.2020 - 05.2022
Automotive
Bradley Central High School
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