Frankie Gonzales
Santa Ana,CA
Summary
Detail-oriented and customer-focused professional with over 10 years of experience in customer service and 5+ years in accounts receivable and financial administration. Proven ability to manage multi-location accounts, maintain accurate financial records, and provide exceptional client service in fast-paced environments. Bilingual in English and Spanish with strong communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Elementary Student Support Supervisor
Orange Unified School District
11.2025 - Current
- Supervised and monitored students during recess to ensure a safe and structured playground environment
- Enforced school rules and safety procedures to promote positive behavior and prevent incidents
- Assisted students in resolving conflicts using age-appropriate communication and problem-solving techniques
- Responded promptly to minor injuries and behavioral concerns, reporting incidents to school staff as required
- Maintained active visual supervision of assigned areas to ensure student safety at all times
- Collaborated with teachers and administration to support overall student well-being
Client Service Representative
Alicia Pet Care Center
05.2023 - 07.2025
- Greet clients and patients with professionalism, warmth, and compassion
- Answer multi-line phones, schedule appointments, and respond to client inquiries
- Process payments, issue receipts, and assist with billing and invoicing
- Maintain and update patient records while ensuring accuracy and confidentiality
- Communicate effectively with veterinary staff regarding patient care needs
- Educate pet owners on basic care instructions and clinic policies
Accounts Receivable Clerk
Arizona Tile LLC
04.2018 - 05.2023
- Managed accounts receivable for 5 locations across Northern California, Oregon, Washington, and Idaho
- Conducted credit evaluations, processed new customer applications, and adjusted credit limits
- Monitored and processed incoming payments to ensure timely account reconciliation
- Researched and resolved billing discrepancies and account issues
- Performed bank reconciliations and maintained detailed financial documentation
- Assisted Accounting Manager with month-end and year-end closing processes
- Conducted collections calls and maintained positive client relationships
- Prepared reports and maintained organized department records
Customer Service Representative
Arizona Tile LLC
06.2014 - 04.2018
- Built strong customer relationships through personalized service
- Assisted residential and commercial clients with product selection and design guidance
- Processed orders and entered project data accurately
- Coordinated with warehouse staff to ensure accurate inventory and order fulfillment
Skills
- Accounts Receivable & Credit Processing
- Bank Reconciliation & Financial Reporting
- Billing & Collections
- Customer Relationship Management
- Data Entry & Record Management
- Microsoft Word, Excel, Outlook, Adobe
- Bilingual: Fluent in Spanish (read, write, speak)
- Strong organizational and problem-solving skills
- Appointment scheduling
- Patient record management
References
Available upon request.
Timeline
Elementary Student Support Supervisor
Orange Unified School District
11.2025 - Current
Client Service Representative
Alicia Pet Care Center
05.2023 - 07.2025
Accounts Receivable Clerk
Arizona Tile LLC
04.2018 - 05.2023
Customer Service Representative
Arizona Tile LLC
06.2014 - 04.2018