Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Frankie Grandstaff

Hope Mills,NC

Summary

My parents raised my sisters and me to have strong work ethics at an early age. I often tell about my summers at the beach when I was 5 years old and had a job to sweep and mop an Arcade 3 times a day every day for the entire summer and was paid through Ice Cream and Arcade Tokens. When I got a little older (probably 7-12 years old)I bagged Ice and worked at a Putt-Putt Golf Course every summer in Myrtle Beach, SC. It sounds silly to put on a resume but I strongly feel that opportunities my parents taught me at such a young age, when I got old enough to have a real job, I learned at an early age that no matter the job, put 100% of effort into it and nothing is free and you have to earn what you want in life.

When I started college, I was going to school to be a school teacher but after the first semester, I realized I didnt want to spend the rest of my life in a school and while in college working at NASCAR Cafe in the summers, I knew I wanted to do something within restaurants and changed my major to Hotel & Restaurant Management.

I have always been a Self-driven leader who holds myself accountable for my own shortcomings. I am a quick thinker and quickly make decisions where I look out for not just myself but all parties involved to get the best resolution that will satisfy everyone (even if I get the short end of the stick). I self-evaluate nearly every decision I make and basically study the situations later on down the road whether I made the correct decision or not which helps me make better future decisions. I love to learn new things which helps me be more coachable on areas I may not be as strong at. When I was a GM at Freddy's, my main goal for my employees who were working their first job was to teach them that its ok to love your job and its ok to like your boss. I always tried to change the perception that people see on TV where people hate their jobs and bosses are jerks. One of my greatest compliments were from a parent of twin girls who started working for me at 16 years old and left when they graduated high school to go into the military. Their mother would come in every week after they left and I would always sit with her and she would tell me about her daughters accomplishments Post-Freddy's. She would tell me this from time to time and would always repeat it when she brought other guests with her that She "loved and hated that her daughters first job was working for me at Freddy's because we aligned with her and her husbands morals but she knew that her daughters would never have another company that cared for the employees well-being as much as we did but loved the fact that her daughters got to experience what a true Great Culture within a job.

Overview

29
29
years of professional experience

Work History

GM, MUM and Regional Director of Opts

Freddy's Frozen Custard & Steakburgers-HCI Hospitality
Manhattan, KS
08.2015 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • I have strong leadership skills to not just manage employees but lead them in a direction that is best for everyone involves including employee development, company, our guests and the community.
  • Have a personality where I know how to make the job fun while staying productive
  • Passionate about development of people around me and the business as much as I am about my own self-development

GM and MUM

DeFelice Bro's Pizza
Weirton, WV And Wintersville, OH
07.2013 - 07.2015
  • Took over a restaurant that did not make money for previous 5 years and started bringing money to the bottom line the 2nd month I took over the location.
  • Dialed down inventory while building the sales in the restaurant by providing guest service that was lacking prior to me being there.
  • I oversaw a smaller staff than I was used to in the past so managed how to work around request offs and call outs with a staff of around 10 people

Bar & People Manager, AGM

Jerome Bettis' Grille 36-GREAT Grille Group
Pittsburgh, PA
02.2011 - 05.2013
  • I was the Bar and People Manager where I wrote schedules for Bartenders, Servers and Host staff
  • I learned a lot how to manage a restaurant as a whole here as I had a really good relationship with the GM but he delegated a lot of his responsibilities to me which I appreciated bc I learned a lot from it
  • I was able to run our bar COGS down to under or at budget on a weekly basis,
  • I created a fun, safe and healthy environment for our employees and our guests and after 13 years, still have communications with former employees and even our regulars.

Host, Server, Supervisor, AM, AGM

Nascar Cafe/SportsGrille and Power & Light District
Myrtle Beach, SC, Kansas City, KS And Orlando FL
06.1997 - 02.2011
  • As my first real job, I started out as a host, then food runner/server and was promoted to Hourly Supervisor.
  • I then worked my way up to AM until I started helping them open bars/restaurants in the Power & Light District in Kansas City, KS.
  • Once we got our locations opened at the P&L District, I relocated to Orlando to be AM at Universal Studios Nascar Sports Grille.
  • I was the Bar Manager and People Manager where I oversaw schedules for Bartenders and Hosts and then later added servers where I oversaw schedules for around 75 Bartenders, Servers, Food Runners and Host staff.
  • This was a unique opportunity where I not only managed the schedules scheduling our top performers the most hours while having to keep a staff of Spanish and Portuguese speaking employees to be able to properly serve guests of all backgrounds while keeping labor under or within budget.
  • I oversaw all the FOH Catering opportunities that booked with us
  • I was also the TV Manager which we had around 65 TV's and big screens so I wrote schedules for what would be playing from open to close on every TV where a person sitting in a seat would not see the same station playing on more than 1 TV from their sitting vantage point.

Education

Bachelor of Science - Hotel & Restaurant Managent

Fairmont State University
Fairmont, WV
02-2003

Skills

  • Leadership and team building
  • Manage a Proactive plan but can quickly turn to reactive when things don't go as planned
  • Team player
  • Effective leader
  • Staff Training and development
  • Relationship building
  • Inventory control
  • Administrative skills
  • P&L management

Accomplishments

I have either been the ROP/Lead Trainer/MUM/Upfit Leader on over 20 Freddy's which ranged from North Carolina, South Carolina, Virginia, Texas and opened 2 stores in Illinois with Freddy's Corporate. As I started making my way up in the Freddy's world, I am proud as to see my employees are always requested to assist with Training at NRO's whether its within our own franchise but most recently with Freddy's Corporate openings.

Timeline

GM, MUM and Regional Director of Opts

Freddy's Frozen Custard & Steakburgers-HCI Hospitality
08.2015 - Current

GM and MUM

DeFelice Bro's Pizza
07.2013 - 07.2015

Bar & People Manager, AGM

Jerome Bettis' Grille 36-GREAT Grille Group
02.2011 - 05.2013

Host, Server, Supervisor, AM, AGM

Nascar Cafe/SportsGrille and Power & Light District
06.1997 - 02.2011

Bachelor of Science - Hotel & Restaurant Managent

Fairmont State University
Frankie Grandstaff